April 20, 2024

Airline in Norway Says It Briefly Grounded Dreamliners

Since its introduction in late 2011, the innovative plane, which Boeing calls the Dreamliner, has had a string of problems, many related to electrical systems.

Norwegian Air said it was forced to cancel a 787 flight from Oslo to Bangkok on Saturday after the ground crew tried for several hours to power up the plane while it was parked at Oslo Airport Gardermoen and connected to an external electrical supply unit.

“The aircraft did not want to receive any power from the ground,” Lasse Sandaker-Nielsen, a Norwegian spokesman, said by telephone from Oslo.

Maintenance workers replaced a part on the plane late Sunday and the 787 was returned to service on Monday afternoon, Mr. Sandaker-Nielsen said. He could not identify the component. Boeing had delivered the plane to the airline in late June.

Norwegian Air Shuttle had grounded its other 787 on Sept. 2 after a cockpit display indicated a problem with the plane’s brakes. The plane had been scheduled to fly from Stockholm to Bangkok and then on to New York. Maintenance crews inspected the aircraft at the Stockholm airport over the course of three days, Mr. Sandaker-Nielsen said, but found no problems. That plane, which has been delivered in mid-August, went back into service on Friday.

“We are very happy with the way the aircraft is performing,” Mr. Sandaker-Nielsen said.

More than a dozen other airlines are operating Dreamliners, and all have expressed confidence in the aircraft, despite the spate of problems.

“You have to expect that brand-new airplanes will have some teething problems,” Mr. Sandaker-Nielsen said.

Nonetheless, the hiccups have marred the introduction of the Dreamliner, which Norwegian Air has made a key part of its planned expansion into Asia and the United States.

In July, a fire erupted on board an empty Ethiopian Airlines 787 while it was parked at Heathrow Airport near London. British investigators linked the blaze to a pinched electrical wire serving the plane’s emergency locator transmitter.

That incident came after safety regulators cleared the Dreamliner to resume flights in mid-April after dangerous overheating of the lightweight lithium-ion batteries on two planes in January led to the grounding of all 787 jets worldwide. Investigators still have not determined the root cause of the two incidents, but Boeing has modified the battery system in an attempt to resolve the issue.

The Dreamliner, which makes extensive use of lightweight composite materials that help reduce fuel costs by 20 percent, is crucial to Boeing’s future. The Chicago-based company has delivered more than 70 of the planes so far and hopes to sell thousands more over the next two decades as it seeks to recoup an estimated $32 billion in development costs.

Charlie Miller, a Boeing spokesman in Chicago, declined to make any immediate comment on whether the problems with Norwegian’s Dreamliners had been experienced by other customers. “We have worked with Norwegian Air Shuttle, resolved the issue, and the airplane is now serviceable,” Mr. Miller said.

Article source: http://www.nytimes.com/2013/09/10/business/global/airline-in-norway-says-it-briefly-grounded-dreamliners.html?partner=rss&emc=rss

On the Road: Looking for Better Treatment When Boarding

Others I spoke to said that they were looking closely at promotions that came in the mail for airline-branded credit cards. They said they were interested in cards that charged an annual fee and provided, along with the usual frequent-flier award miles for using the card, new perks like priority boarding or free checked bags. Those perks used to be available mostly to elite-status fliers only.

Does grasping for elite status, or vying for various other perks, still make sense when airplanes are often full and those once-dependable upgrades to first class from a cheap coach ticket are harder to come by?

Yes, I think it does, and I say that as someone without elite status on any airline. I’m now looking to perhaps switch a few credit cards around to get better treatment, especially at boarding.

Some motivation was provided just a few weeks ago at a UnitedContinental departure gate at the Newark airport. When boarding began, more than half of the passengers in the gate area stood up and formed lines as the agent announced the priority-boarding procedures.

Here is the order in which the myriad ranks and peerages are awarded priority boarding on UnitedContinental:

The first to board are passengers needing special assistance, uniformed military personnel and those with “Global Services” rank, which is United’s invitation-only, highest-status level for its top-spending customers. Then come first class, “1-K,” Presidential Platinum and Platinum and business class passengers. After them are those holding Premier Executive, Gold Elite, Star Alliance Gold, Premier, Silver Elite and Star Alliance Silver status.

Next come those who paid extra at booking for “premier line” priority. After that are passengers who booked using a United MileagePlus Explorer or Continental OnePass Plus credit card. Then families with children under 4 are invited.

Finally, after this long procession of privilege had squeezed down the Jetway, the forlorn handful of us without any priority were summoned with the call of “general boarding.” The gate agent eyed us as if we were potential stowaways when we trudged by with our boarding passes in hand.

“You want an apple?” a woman behind me asked in an unmistakable Queens accent, digging into her bag and pulling one out. I accepted gratefully, feeling suddenly less wretched because someone had extended kindness to a fellow traveler bound for the dreariest depths of steerage.

All the other major airlines now have these byzantine boarding processes, with the exception of Southwest. (Southwest simply sells a priority boarding pass in advance of a flight, for $10). It is all part of the airlines’ efforts to sell status perks beyond those offered by traditional elite mileage programs.

Priority boarding, in particular, has increasing value because planes are almost always full, and overhead bin space often fills up before the last humble ranks of nonpriority passengers board. Those passengers are then required to hand over their carry-on bags, which are whisked away to be “gate-checked” — often without time to remember that reading material is tucked inside.

We have all been complaining about the fees to check bags, which brought in an extra $3.4 billion for domestic carriers in 2010. But checked bags actually account for only about 20 percent of the so-called ancillary revenue that airlines now depend on to make a profit. Most ancillary fee revenue — more than 50 percent — comes from deals airlines have with various credit cards branded under the airline name, said Jay Sorensen, the president of IdeaWorks, a consulting firm.

Worldwide, airlines collected about $32.5 billion in ancillary revenue last year, up 44 percent from 2010, according to a report by IdeaWorks and Amadeus, the global reservations company.

“There are a growing number of ways they can extract money from you over and above the fare,” Mr. Sorensen said.

Hence, if I want priority boarding without having elite status, I have a feasible choice: drop the American Express Platinum card I use for travel, which has a $450 annual fee, but no priority boarding rights. Instead, I can pay the smaller fees for various airline-branded cards that offer priority boarding and other perks.

Or there is the less feasible option: I could dig out my old military fatigues from Vietnam and sneakily try to board first along with the military-in-uniform crowd. This, however, would require me to drop a few pounds.

O.K., 30 pounds. It’s been a long time.

E-mail: jsharkey@nytimes.com

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Airports Resume Service in Northeast After Hurricane Irene

Airlines haltingly began to resume some flights on Sunday in the northeastern United States after the destruction left by Hurricane Irene, but travelers still faced widespread cancellations into Monday and backups well into next week.

Almost all flights were canceled in Philadelphia and Boston on Sunday and the three big airports in the New York area were closed.

In Washington, both Dulles International and Reagan National reopened with no major damage reported from the storm, and flights began leaving early Sunday, the Metropolitan Washington Airports Authority said.

“There are still many cancellations and delays especially on flights to other airports in the Northeast,” said Courtney Mickalonis, a spokeswoman for the authority. “It is going to continue for another day or two. We recommend that people check with their airlines. Some flights are going but a lot are not.”

The Baltimore Washington International airport said flights were expected to slowly resume on Sunday, but more delays and cancellations were expected.

The Philadelphia International Airport said it was reopening at 4 p.m. Sunday. But, it said, no airlines had departures scheduled for Sunday.

In Boston, there were “numerous cancellations on Sunday; normal operations are expected to resume Monday midday,” the airport authority said in a statement.

Phil Orlandella, a spokesman, said Logan airport in Boston had remained open over the weekend but almost all flights had been canceled. He said airlines would resume flights sporadically on Monday but that first “they have to get their airplanes in here.”

LaGuardia was scheduled to reopen at 7 a.m. on Monday for arrivals and departures while Kennedy and Newark would handle arrivals by 6 a.m. and departures by noon, the Port Authority of New York and New Jersey said.

United and Continental had canceled 2,300 flights on Saturday and Sunday and said they did not expect to resume flights from the New York airports before noon Monday “with the time depending on facility conditions and access.”

As a sign that the problems would stretch into the week, further flights would inevitably be canceled Monday, they said.

In the wake of the problems, they and other airlines like JetBlue were waiving change fees for customers with flights in the affected areas. JetBlue, which canceled 1,252 flights over the weekend and on Monday, said it might be operating some flights by Monday afternoon.

American Airlines said it had canceled 1,161 flights over the weekend, mainly in the New York and Washington areas, and had already canceled 89 more so far for Monday. American said it had resumed flights from Washington on Sunday at 9 a.m.

Delta, which canceled about 1,100, or 20 percent, of its flights Sunday, said it would probably resume operations at New York airports and other locations by late Monday afternoon. The big international airlines were also caught up in the disruptions. Air France, for example, canceled flights out of Boston over the weekend and rebooked passengers on flights leaving only at the end of this coming week. Lufthansa said it had canceled 21 flights in and out of Boston, New York and Philadelphia, and hoped gradually to resume flights Monday. The airlines are rescheduling flights and rebooking passengers, and logistically spent the weekend moving aircraft and crew they had moved back to airports in the Northeast.

According to Steve Lott, a spokesman for the Air Transport Association, an industry trade group, another issue was whether local airport employees could get to work without mass transit.

“The Washington area is coming back on line today. By tonight or tomorrow morning, we should be close to normal there,” Mr. Lott said.

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Durable Goods Demand Decreases

WASHINGTON (AP) — Businesses cut back on their orders for heavy machinery, computers, autos and airplanes in April, reducing demand for long-lasting manufactured goods by the largest amount in six months.

Orders for durable goods fell 3.8 percent, the Commerce Department reported Wednesday. And orders for nonmilitary capital goods excluding aircraft were down 2.8 percent.

The weakness was spread across a number of industries and was probably influenced by supply chain disruptions stemming from the Japanese earthquake in March. Demand for motor vehicles and parts, an industry dependent on Japanese component parts, declined 4.4 percent in April, the biggest drop since last August.

Analysts expect the April declines to be temporary. Strong demand domestically and overseas has kept United States factories humming, making manufacturing one of the strongest sectors of the economy since the recession ended in June 2009.

Article source: http://feeds.nytimes.com/click.phdo?i=8ed963937da1356c71d3b4d587747da8