April 23, 2024

On the Road: Looking for Better Treatment When Boarding

Others I spoke to said that they were looking closely at promotions that came in the mail for airline-branded credit cards. They said they were interested in cards that charged an annual fee and provided, along with the usual frequent-flier award miles for using the card, new perks like priority boarding or free checked bags. Those perks used to be available mostly to elite-status fliers only.

Does grasping for elite status, or vying for various other perks, still make sense when airplanes are often full and those once-dependable upgrades to first class from a cheap coach ticket are harder to come by?

Yes, I think it does, and I say that as someone without elite status on any airline. I’m now looking to perhaps switch a few credit cards around to get better treatment, especially at boarding.

Some motivation was provided just a few weeks ago at a UnitedContinental departure gate at the Newark airport. When boarding began, more than half of the passengers in the gate area stood up and formed lines as the agent announced the priority-boarding procedures.

Here is the order in which the myriad ranks and peerages are awarded priority boarding on UnitedContinental:

The first to board are passengers needing special assistance, uniformed military personnel and those with “Global Services” rank, which is United’s invitation-only, highest-status level for its top-spending customers. Then come first class, “1-K,” Presidential Platinum and Platinum and business class passengers. After them are those holding Premier Executive, Gold Elite, Star Alliance Gold, Premier, Silver Elite and Star Alliance Silver status.

Next come those who paid extra at booking for “premier line” priority. After that are passengers who booked using a United MileagePlus Explorer or Continental OnePass Plus credit card. Then families with children under 4 are invited.

Finally, after this long procession of privilege had squeezed down the Jetway, the forlorn handful of us without any priority were summoned with the call of “general boarding.” The gate agent eyed us as if we were potential stowaways when we trudged by with our boarding passes in hand.

“You want an apple?” a woman behind me asked in an unmistakable Queens accent, digging into her bag and pulling one out. I accepted gratefully, feeling suddenly less wretched because someone had extended kindness to a fellow traveler bound for the dreariest depths of steerage.

All the other major airlines now have these byzantine boarding processes, with the exception of Southwest. (Southwest simply sells a priority boarding pass in advance of a flight, for $10). It is all part of the airlines’ efforts to sell status perks beyond those offered by traditional elite mileage programs.

Priority boarding, in particular, has increasing value because planes are almost always full, and overhead bin space often fills up before the last humble ranks of nonpriority passengers board. Those passengers are then required to hand over their carry-on bags, which are whisked away to be “gate-checked” — often without time to remember that reading material is tucked inside.

We have all been complaining about the fees to check bags, which brought in an extra $3.4 billion for domestic carriers in 2010. But checked bags actually account for only about 20 percent of the so-called ancillary revenue that airlines now depend on to make a profit. Most ancillary fee revenue — more than 50 percent — comes from deals airlines have with various credit cards branded under the airline name, said Jay Sorensen, the president of IdeaWorks, a consulting firm.

Worldwide, airlines collected about $32.5 billion in ancillary revenue last year, up 44 percent from 2010, according to a report by IdeaWorks and Amadeus, the global reservations company.

“There are a growing number of ways they can extract money from you over and above the fare,” Mr. Sorensen said.

Hence, if I want priority boarding without having elite status, I have a feasible choice: drop the American Express Platinum card I use for travel, which has a $450 annual fee, but no priority boarding rights. Instead, I can pay the smaller fees for various airline-branded cards that offer priority boarding and other perks.

Or there is the less feasible option: I could dig out my old military fatigues from Vietnam and sneakily try to board first along with the military-in-uniform crowd. This, however, would require me to drop a few pounds.

O.K., 30 pounds. It’s been a long time.

E-mail: jsharkey@nytimes.com

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Airline Alliance Puts Air India on Standby, Indefinitely

NEW DELHI — A key part of the Indian government’s turnaround plan for Air India, the country’s loss-making national carrier, has collapsed.

Star Alliance, a global network of airlines that caters to frequent international travelers, said Monday that Air India’s pending membership had been suspended.

“Air India has not met the minimum joining conditions that were contractually agreed in December 2007,” Star Alliance said in a statement Monday. The alliance had said earlier this year that Air India would need to be ready to join by the end of July at the latest.

Air India has been struggling as customers have turned to more efficiently run private airlines in India. The company has a reputation for late flights and poor customer service, and it is hemorrhaging money.

Many employees have not received their full paychecks in more than a month. The Center for Asia Pacific Aviation estimates that the company lost $1.75 billion in the most recent fiscal year, which ended March 31.

Joining the Star Alliance network, which allows passengers to accrue frequent flyer miles from 27 partner airlines around the world, would bring Air India an increase of 9 to 15 percent in revenues, an Air India executive said earlier this year. The network has about 80 different conditions that new airline members need to meet, from computer integration to safety standards.

The Indian Ministry for Civil Aviation; Jaan Albrecht, the chief executive of Star Alliance; and Arvind Jadhav, the Air India chairman and managing director, met on July 18 to review the company’s application, Star Alliance said. Then, Star Alliance’s board voted by e-mail on the airline’s pending membership.

Star Alliance could not single out individual terms which had not been met over the past three and a half years because of confidentiality agreements with Air India, Christian Klick, a vice president in the alliance’s headquarters in Germany said Monday. It has been three and a half years since Air India was invited to join the alliance, he said, and all conditions were explained to the airline then.

Air India said the suspension was a surprise. “They have just informed us this morning that the board has taken the decision to put our membership on hold,” Kamaljeet Rattan, an Air India spokesman, said by phone.

Star Alliance’s project manager had recently told Air India in writing that all the minimum joining requirements have been met, Mr. Rattan said. “We don’t know why they put us on hold,” he said.

Last month, Mr. Albrecht said that Air India had passed a safety review by Star Alliance members and expressed optimism that Air India would make a July 31 deadline to meet the remainder of the membership requirements.

Pilots for Air India have complained in statements and to the news media in recent months that the airline was asking them to fly longer hours than recommended.

Air India may need more than $2 billion for a successful turnaround, the aviation center estimates. Air India plans to hive off its ground operations and expand its international flights to win new customers.

“With the collective decision to put the integration efforts on hold today we aim to contribute to Air India’s flexibility to concentrate on its ongoing strategic reorientation,” Mr. Albrecht said in the statement Monday.

Star Alliance has said in the past that the Indian aviation market is so big that it expects to sign up more than one partner in the country. There are no talks pending with any other airline at this time, though, Star Alliance executives said.

Article source: http://www.nytimes.com/2011/08/02/business/global/airline-alliance-puts-air-india-on-standby-indefinitely.html?partner=rss&emc=rss

Air India Faces Hurdles in Joining Alliance

NEW DELHI — Air India, the troubled state-owned airline, risks being rejected by the Star Alliance network of airlines because of delays in fulfilling membership conditions, an executive from Star Alliance said Monday, putting in jeopardy a key element of its turnaround plan.

“We have indicated to Air India that they will have to be ready to join, by latest, end of July,” said Markus Ruediger, media relations director at Star Alliance. There are “items outstanding” on a list of about 80 requirements, he said.

He did not elaborate about what Air India still needed to do, but he said Star Alliance had already made it clear that Air India had been given extensions and had taken longer then expected to fulfill the requirements. It is “not in their interest to delay any further,” he said.

Star Alliance first invited Air India to join the group of 27 airlines, which includes Air China, Singapore Airlines and United Airlines, in December 2007. The company said in March 2007 that it would merge with Indian Airlines, the state-run domestic carrier.

Air India is hemorrhaging money and lost about $1 billion in its most recent accounting year. Customers, driven away by frequent strikes and delays, are shifting to more modern and efficient private carriers in India.

Air India executives have said in recent months that joining the Star Alliance is a main part of the airline’s turnaround plan. Frequent travelers often book flights based on whether an airline is part of their global network, which earns them frequent flyer miles when they travel.

Membership in the Star Alliance could increase Air India’s revenue 9 percent to 15 percent, a company executive told The Hindu, an Indian newspaper, in an article published Sunday.

“We are talking to them and it is between us and them,” an Air India spokesman, Kamaljeet Rattan, said Monday when asked about the Star Alliance membership. “We would not like to go public about it.”

Air India is far behind rival airlines in some respects. For instance, the airline still does not use computers to make schedules for its 1,600 pilots, relying instead on pencil and eraser in a ledger.

Star Alliance has often said that the Indian market is large enough that it could invite two airlines to be members. Star Alliance’s major rival, Oneworld, is aligned with Kingfisher Airlines in India.

“We do understand that Air India has undergone a merger, implemented a new I.T. system and has also tried to cope with a massive fleet renewal at the same time as the industry went into a downturn,” Mr. Ruediger said. “We made it very clear that we expect them to meet all the requirements by the end of July, bearing in mind that on average integration takes around 18 months.”

A team of executives from Star Alliance and from Air India’s mentor airline, Lufthansa, are working with Air India to help the Indian carrier meet the requirements, Mr. Ruediger said. “Clearly, the onus is on Air India to get the items achieved by the end of July.”

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