April 24, 2024

Bits Blog: Facebook Unveils a New Search Tool

Mark Zuckerberg at Facebook's event on Tuesday.Jim Wilson/The New York Times Mark Zuckerberg at Facebook’s event on Tuesday.

In a move designed to challenge its biggest rival, Google, and draw new sources of profit, Facebook on Tuesday announced a tool for users to search through the piles of pictures, posts and “likes” on the social network.

The company’s co-founder and chief executive, Mark Zuckerberg, made the announcement about the search tool at its headquarters in Menlo Park, Calif., in a cavernous room packed with reporters. He called it “graph search,” and said it would be a way to find content posted by friends on Facebook — including information about people, places, photos and interests.

“Graph search is a completely new way to get information on Facebook,” he said.

Mr. Zuckerberg offered an example. As he searched for Mexican restaurants in Palo Alto, Calif., up popped a list of restaurants that his Facebook friends had reported visiting and clicked the “like” button for on Facebook.

The tool could offer the company a way to crack the online dating market and compete with Web sites like LinkedIn that specialize in job searches.

Mr. Zuckerberg took pains to say that the tool was designed with users’ privacy in mind. “On Facebook, most of things people share with you aren’t public,” Mr. Zuckerberg said. “You want access to things that people have just shared with you.”

Graph search is rolling out modestly; it’s available on Tuesday to just “hundreds or thousands” of users, Mr. Zuckerberg said, in English only. There is no precise schedule of when it will be available on mobile.

Search is the next frontier for Facebook, analysts say, as the company looks for more ways to expand revenue from its gold mine of information. After the company’s coy announcement last week about Tuesday’s event, the stock rose upon speculation that the new product would somehow involve search.

 

Article source: http://bits.blogs.nytimes.com/2013/01/15/facebook-unveils-a-new-search-tool/?partner=rss&emc=rss

Bits Blog: Reviewing the Review Story

There was a large and energetic reaction to last Sunday’s article about a service that allowed writers to commission five-star reviews of their books. Some readers were shocked that the world of online reviews was pervaded by fakery and insincerity. “Sure puts a damper on online shopping,” wrote one. Said another: “This practice is the review equivalent of doping.” But just as with sports doping, others were not surprised and said it would be impossible to eradicate.

Log-rolling, of course, has been going on forever. Anthony Trollope’s 1875 satire, “The Way We Live Now,” opens with Lady Carbury soliciting a boost for her new efforts: “I have taken care that you shall have the early sheets of my two new volumes to-morrow, or Saturday at latest, so that you may, if so minded, give a poor struggler like myself a lift in your next week’s paper. Do give a poor struggler a lift. You and I have so much in common, and I have ventured to flatter myself that we are really friends!”

If you’re not sucking up like Lady Carbury, a reader named Porter suggested, you are just not trying:

“As a writer (under another name) I have many other writer/friends who ask me to post reviews on Amazon and Good Reads ALL the time. I know they expect a 5 star review. Of course, they are sending emails out to all 1,500 or 15,000 of their facebook friends or people in their address books at the same time. They would be fools not to. Nobody wants to cross anybody else, in hopes of good reviews when their own books hit the store, virtual or otherwise … Over the years I have seen mediocre books become hot sellers because the writers are dogged marketers, and not shy about asking for reviews (or booking themselves readings). Great or nearly-great books have languished.”

Many readers wondered what Amazon’s responsibility was. Shouldn’t the retailer “be spending more effort and money to fix this?” one reader asked. “They make a profit off these reviews so I would think they have some responsibility to make sure they are honest, or at least flag the most egregiously dishonest reviews. It would be *very* easy for them to write a computer program to do this.”

I’ve tried to talk to Amazon about this, but in general it is unwilling to discuss — well, just about anything, in my experience. An executive there briefly dismissed the problem, telling me that it would be easy to fake one or two reviews but when an item had hundreds, you could trust that the reaction was authentic. Then I wrote about a case for the Kindle Fire where the manufacturer was secretly refunding the price if readers wrote a favorable review. Just about every review of that case was fake, and there were hundreds.

On the basis of that story and others, I got a lot of messages from Amazon customers about suspicious review activity. Amazon, it seems, is not overly interested in policing its own site. Authors buying book reviews to establish their credibility is one thing; manufacturers trying to juice sales of their new products is much worse.

There’s a larger point here. Technology companies visibly improve people’s lives and sometimes talk about their higher purpose (think Google’s “Don’t be evil” motto) but in the end they are profit-seeking corporations. Amazon may in some ways be replacing the public library, but unlike the libraries of yore, it is not a public service. It exists to sell things.

So what, in the end, can readers of reader-generated reviews implicitly trust? Very little, I’d suggest, except of course for the critiques at leasthelpful.com, which bills itself as “daily dispatches from the Internet’s worst reviewers.” These notices, most of which seem to have been posted on Amazon, are usually completely bananas but clearly from the heart. Here are two reviews reprinted verbatim:

From a review of “Lord of the Flies”: “The whole plot of the story is the same as ‘Lost’ so that is kind of cool.” But not cool enough: “My little tip to the auther is never write another book. I would rather read cifford the dog.”

And here’s an unusual take on the child’s tale, “There Was an Old Lady Who Swallowed a Fly” “I read this book and I became sick. What could a child possibly learn from a book like this? With the last sentence being, shes dead of course! This should be taken off the market and the auther penalized.”

Article source: http://bits.blogs.nytimes.com/2012/08/31/reviewing-the-reviewers-story/?partner=rss&emc=rss

Facebook Introduces Video Chat in a Partnership With Skype

It’s a way to connect with friends other than just posting messages, said Mark Zuckerberg, Facebook’s founder and chief executive, who announced the service on Wednesday here at the company’s headquarters. Facebook’s foray into video chatting comes a week after Google introduced Google+, its latest and most serious challenge yet in social networking. That service, which had its debut last week in a limited test, includes video chatting for up to 10 people in an area of the site called Hangouts.

To a certain extent, Facebook is playing catch-up. The new Facebook service does not allow for group video chats, for example. It also is not available on mobile phones, unlike Skype’s ordinary service. At Wednesday’s event, Mr. Zuckerberg also announced that Facebook now had 750 million users worldwide.

Details of how the new video chatting will work are posted on Facebook’s blog. It will be available to all users in the next few weeks, the blog says.

For Skype, the partnership with Facebook is a chance to give its service greater visibility beyond its 170 million users. Recruiting some of Facebook’s users as potentially paying customers is undoubtedly a crucial motivation.

Making calls from computer to computer through Skype is free. But people who use Skype to call landline or mobile phones must pay.

Facebook’s alliance with Skype expands an existing partnership between the two companies. Their cooperation started last year when Skype let its users connect with their Facebook friends from Skype and get news feeds.

Last month, the partnership grew when Skype added a Facebook contacts tab and let Skype users send instant messages to their Facebook friends and comment on their friends’ status — all without leaving the Skype window.

Microsoft is closing in on its acquisition of Skype for $8.5 billion. The purchase, announced two months ago, will give Microsoft a bigger footprint in online communications, an increasingly important business aimed at both consumers and corporate customers.

Microsoft, through its Skype acquisition, will also strengthen its ties to Facebook. Microsoft invested in Facebook in 2007 and provides search results.

Article source: http://feeds.nytimes.com/click.phdo?i=a31be69a51a7e6693a0d52725f6047fe

Advertising: In Bid for Young Viewers, Baseball Ads Swap Action for Funny Videos

Take me out with, like, all my Facebook friends

Buy me some brewskis, for sure, and, like, maybe some Crackerjack?

I don’t care if, like, I never get back, if I can bring my iPad, iPhone and, um, BlackBerry with me.

O.K., O.K., so Major League Baseball, in its newest effort to reach out to younger potential fans, will not be rewriting the lyrics to its anthem. Instead, the league is introducing, beginning with the start of the 2011 season on Thursday, an ambitious campaign aimed at the demographic aged 18 to 34.

The campaign is the first for Major League Baseball from its new creative agency, Hill, Holliday, Connors, Cosmopulos in Boston, part of the Interpublic Group of Companies. Not only are the tone and approach different from previous campaigns, which took more traditional tacks, but the ads will have a far larger presence in social media that younger Americans adore, like Facebook and Twitter.

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One way the campaign tries to woo younger fans is by replacing the previous theme, “Beyond baseball,” with the phrase “MLB Always epic”; there will also be a microsite called mlbalwaysepic.com.

There is clearly a double use of the word “epic,” said Tim Brosnan, executive vice president for business at Major League Baseball in New York, reflecting popular slang phrases like “Dude, this is epic,” as well as the idea that “there are stories that contribute to the epic nature of baseball and over the course of a season baseball has an epic sweep, if you will.”

In another attempt to appeal to a more youthful audience, the campaign is changing the look of commercials and video clips. Formerly, spots celebrated the charms of baseball as a sport by offering glimpses of in-game action. The new commercials, on TV and online, offer humorous vignettes of popular players. In one spot, viewers are invited to visit the microsite for “a journey inside” the bushy beard of the reliever Brian Wilson of the San Francisco Giants.

In a second commercial, the pitcher Felix Hernandez of the Seattle Mariners, who won the Cy Young Award last year, is shown winning all the stuffed animals at the Milk Jug Toss booth at a carnival. The carny inside the booth, disgusted, pulls the plug — literally — on the pitcher.

In a third spot, Ubaldo Jiménez, a pitcher for the Colorado Rockies, browses the racks of miniature souvenir license plates at a gift shop but — surprise! — cannot find one that reads “Ubaldo.” A teammate frets, “The bus is waiting,” but Mr. Jiménez asks, “Do you have any more in the back?”

Major League Baseball sponsors and partners like Pepsi-Cola and Fox Broadcasting have long centered campaigns on star players. So, too, have leagues for other sports like basketball and football; for example, a fanciful new “time travel” campaign for the National Basketball Association features players like Steve Nash.

But M.L.B. has shied from that because far more players have local or regional profiles than national stature.

“I’ve always been a proponent of emphasizing the personalities of the athletes,” said Bob Dorfman, executive creative director at Baker Street Advertising in San Francisco, who tracks the value of players as endorsers.

“There aren’t as many big, national names in baseball because you tend to root for your local team,” Mr. Dorfman said, “but it makes sense to have fun with players, try to make them more attractive, so maybe you’ll get out to a game you wouldn’t otherwise see.”

As for seeking younger fans to fill seats at ball parks, Mr. Dorfman said: “That’s a problem baseball has had, the aging of its market, the idea that the game is too slow for the social media generation. It’s worth trying to get that teenage and 20-something audience to think that baseball is cool.”

Mr. Brosnan said that “the commitment we ask our fans to make is pretty intense,” and millions say yes each season.

“We want to be a part of the discussion at the digital water cooler, day in and day out, with a younger demo than we’ve targeted in our advertising before,” Mr. Brosnan said. “And the nature of this campaign is to help them spread the word.”

Hill, Holliday landed the M.L.B. account last fall after the league parted ways with its previous creative agency, McCann Erickson Worldwide in New York, part of the McCann Worldgroup unit of Interpublic.

“When we pitched the business, the approach we took was that baseball has all the qualities for the modern entertainment era,” said Karen Kaplan, president at Hill, Holliday, because like the Harry Potter books and movies, “Lost” and “Mad Men,” baseball has “long-running story arcs, legends, back stories, rivalries and sprawling casts of characters, heroic characters you should be interested in, even if they don’t play for your team.”

“Some things people might consider liabilities are actually assets,” she said.

The focus on players “drives engagement,” Ms. Kaplan said, by capitalizing on them as “content engines,” providing grist for the social media mill with comments and videos to be shared through social networks.

That is also the idea behind the MLB Fan Cave, developed by Hill, Holliday; Endemol USA; and Major League Baseball. Mike O’Hara, 37, and Ryan Wagner, 25, will watch the 2011 baseball season unfold from the old Tower Records store at East Fourth Street and Broadway in Manhattan, sharing their thoughts through Twitter (@MLBFanCave), a blog on mlb.com, Facebook, video clips and appearances on the MLB Network cable channel.

The campaign will also appear on the MLB Network, Fox, ESPN and TBS, along with related Web sites.

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The start of the new season is bringing other baseball-related campaigns that speak with hipper voices.

Old Style beer, sold by the Pabst Brewing Company, is introducing a campaign by Scott Victor in Chicago that plays up the brand’s sponsorship of the Chicago Cubs and its bottles designed to resemble bats.

The ads carry cheeky headlines like “Crack a bat,” “Tossed back by Cubs fans for 61 years” and, referring to Wrigley Field, “We were there when the ivy wall was more wall than ivy.”

And StubHub, the online ticket reseller, is bringing out a campaign by Duncan/Channon in San Francisco that includes its first national TV commercials.

In one spot, as an organ plays “Take Me Out to the Ball Game,” young men romp through a fantasy field of dreams; after a team mascot helps one catch a fly, he lands on grass carpeted with hot dogs.

Article source: http://feeds.nytimes.com/click.phdo?i=e1fdef97c4583eb7ef75c5eff1ebfbc0