April 26, 2024

The Boss: That Family Work Ethic

He started that business, Highland Cleaners, in 1952. He worked from 7 a.m. to 7:30 p.m., every day except Sunday. We all took turns working at the counter or the cleaning machines or the steam boiler. When we turned 14, we were expected to get a paying job.

I began by cutting grass. But after seeing workmen paving our driveway, I decided to learn how to resurface pavement. I recruited a friend and, at 16, I bought an old Ford pickup. We repaved hundreds of driveways each summer, hauling 50-gallon buckets of tar in scorching weather.

I wanted to go to college, but I wasn’t very focused on getting there. My older sister was on the tennis team at Miami University of Ohio, and she convinced the tennis coach to give me a tryout. I did well and later was admitted to the university. By my junior year, I was working as a chef in a local restaurant.

After graduating with a degree in finance, in 1982, I was a chef for about six months at a Louisville restaurant. Another sister got a job selling discount long-distance telephone service, and I signed up, too. Three months later, the company, TMC Long Distance, sent the two of us to expand the business in California.

We loaded up my old Saab and drove across country, opening offices in the West; we left when the company was sold. With phone service changing rapidly after the breakup of ATT, I decided, at the age of 24, to set up my own discount phone service company, called American Network Exchange, in Boca Raton, Fla., where I found investors. I invented a way to bill pay-phone calls to home numbers and credit cards, and our company flourished.

Several years later, my mother encouraged me to get together with Andrea Baker, a childhood friend who was visiting her family after working as a daytime television actor in New York. We married in 1990, the same year I sold my company. But the deal did not work out as I had envisioned, and I was let go as chief executive that same year.

In one year, I married, got fired and was broke. We moved to Atlanta, where Andrea opened a retro burger restaurant with help from her father, who was in the restaurant business.

In the late afternoon, I would stand on the highway with an advertising placard to attract customers. Earlier in the day, I would chase investor money and work on creating the technology for a smart calling card.

Two years later, my new company, Premiere Communications — today renamed PGi — introduced a card that enabled users to retrieve voice messages, make conference calls and send and receive faxes. By the end of 1995, we were going strong. That was a good thing because we closed the restaurant, and in 1994 our daughter was born, followed by the first of two sons. In 1996, we successfully took the company public.

But within a few years, we had to figure out how to fit our business into the Internet. We backed digital start-ups and, luckily, one of them was WebMD, the medical information site. Proceeds from our investment kept us afloat, until we reinvented ourselves as a platform for virtual meetings and business collaboration.

I grew up in a family with a terrific work ethic, and we all played sports and were competitive. It was a great foundation for learning that you can succeed if you believe something in your heart and use your spirit to will your idea to success.

As told to Elizabeth Olson.

Article source: http://feeds.nytimes.com/click.phdo?i=1f9f1a2ad2f6434af0e107fa8b500ff7

Week in Review: A Generation of Slackers? Not So Much

The reaction from many older Americans? This generation had it coming.

Generation Y — or Millennials, the Facebook Generation or whatever you want to call today’s cohort of young people — has been accused of being the laziest generation ever. They feel entitled and are coddled, disrespectful, narcissistic and impatient, say authors of books like “The Dumbest Generation” and “Generation Me.”

And three in four Americans believe that today’s youth are less virtuous and industrious than their elders, a 2009 survey by the Pew Research Center found.

In a sign of humility or docility, young people agree. In that 2009 Pew survey, two-thirds of millennials said older adults were superior to the younger generation when it came to moral values and work ethic.

After all, if there’s a young person today who’s walked 10 miles barefoot through the snow to school, it was probably on an iPhone app.

So is this the Laziest Generation? There are signs that its members benefit from lower standards. Technology has certainly made life easier. But there may also be a generation gap; the way young adults work is simply different.

It’s worth remembering that to some extent, these accusations of laziness and narcissism in “kids these days” are nothing new — they’ve been levied against Generation X, Baby Boomers and many generations before them. Even Aristotle and Plato were said to have expressed similar feelings about the slacker youth of their times.

But this generation has had it easy in some ways.

They can access just about any resource, product or service anywhere from a mere tap on a touch screen. And as many critics have noted, it’s also easier to get A’s. The typical grade-point average in college rose to about 3.11 by the middle of the last decade, from 2.52 in the 1950s, according to a recent study by Stuart Rojstaczer, professor emeritus at Duke, and Christopher Healy of Furman University.

College students also spend fewer hours studying each week than did their counterparts in 1961, according to a new working paper by Philip S. Babcock of the University of California, Santa Barbara, and Mindy Marks of the University of California, Riverside. That doesn’t mean all this leftover time is spent on PlayStation 3’s.

There is ample evidence that young people today are hard-working and productive. The share of college students working full time generally grew from 1985 onward — until the Great Recession knocked many millennials out of the labor force, according to the Labor Department.

And while many college students today — like those of yesterday — get financial help from their parents, 44 percent of students today say that work or personal savings helped finance their higher educations, according to a survey of recent graduates by Rutgers University.

“I don’t think this is a generation of slackers,” said Carl Van Horn, a labor economist at Rutgers. “This image of the kid who goes off and skis in Colorado, I don’t think that’s the correct image. Today’s young people are very focused on trying to work hard and to get ahead.”

Defying the narcissism stereotype, community service among young people has exploded.

Between 1989 and 2006, the share of teenagers who were volunteering doubled, to 26.4 percent from 13.4 percent, according to a report by the Corporation for National and Community Service. And the share of incoming college freshmen who say they plan to volunteer is at a record high of 32.1 percent, too, U.C.L.A.’s annual incoming freshman survey found.

Perhaps most important, many of the behaviors that older generations interpret as laziness may actually enhance young people’s productivity, say researchers who study Generation Y.

Members of Gen Y, for example, are significantly more likely than Gen X’ers and boomers to say they are more productive working in teams than on their own, according to Don Tapscott, author of “Grown Up Digital: How the Net Generation is Changing Your World,” a book based on interviews with 11,000 millennials.

To older workers, wanting help looks like laziness; to younger workers, the gains that come from teamwork have been learned from the collaborative nature of their childhood activities, which included social networks, crowd-sourcing and even video games like World of Warcraft that “emphasize cooperative rather than individual competition,” Mr. Tapscott says.

Employers also complain about millennials checking Facebook and Twitter on the job, or working with their ear buds in.

Older workers have a strong sense of separate spheres for work and play: the cubicle is for work, and home is for fun. But to millennials, the boundaries between work and play are fuzzier, said Michael D. Hais, co-author of “Millennial Makeover: MySpace, YouTube, and the Future of American Politics.”

Think of the corporate cultures at prototypical Gen Y employers like Facebook and Google, he says, where foosball, volleyball courts and subsidized massages are office fixtures.

The prevailing millennial attitude is that taking breaks for fun at work makes people more, not less, productive. Likewise, they accept that their work will bleed into evenings and weekends.

Some experts also believe that today’s young people are better at quickly switching from one task to another, given their exposure to so many stimuli during their childhood and adolescence, said John Della Volpe, the director of polling at Harvard’s Institute of Politics. (The jury is still out on that one.)

Of course, these explanations may be unconvincing to older bosses, co-workers and teachers on the other side of this culture clash. But at least they can take comfort in one fact: someday, millennials will have their own new generation of know-it-all ne’er-do-wells to deal with.

Article source: http://feeds.nytimes.com/click.phdo?i=37a8b5208c34384624eecb3e0f6000e4