April 19, 2024

You’re the Boss Blog: How to Run a Small Business

Once again, here at You’re the Boss, we spent the year in the small-business trenches. Unlike some publications, we don’t emphasize the stories of rock star entrepreneurs who never seem to struggle; instead, we emphasize the struggle.

Our journalists look for issues and trends that small businesses need to understand. And our bloggers – most of whom actually own and run businesses – write about their experiences on the front lines. They share the ups and downs, what’s working and what’s not, the lessons learned. And along the way, they benefit from the feedback of some of the smartest small-business readers around.

While a year of tough economic conditions and nasty politics produced some lowlights, here at You’re the Boss we had lots of highlights. A sampling:

Jay Goltz wrote about how to diagnose what’s wrong with your business. And the one task he can’t seem to delegate. And his moving conversation with the owner of a start-up who was trying to decide whether to give up. And his reaction to a commenter who said she was satisfied being a mediocre employee. And whether good bosses have to be cutthroat. And why it’s silly not to check references.

Paul Downs wrote about his desperate struggle to figure out what went wrong with his Google Adwords campaign. And why he’s looking for a new bank. And the mechanics of firing people. And trying to make an especially difficult customer happy. And how much money he takes out of his business. And how he decides how much to pay his employees.

Jessica Bruder wrote about how small businesses are using services like Fiverr, Yext, and TaskRabbit. And why a fast-growing flower business won’t hire anyone who has experience in the flower industry. And a Harvard professor’s theories on why start-ups fail.

Bruce Buschel wrote about his endless efforts to collect on his insurance claims. And a surprise offer from a generous gentleman.

Melinda F. Emerson wrote about a diner that has mastered social media. And how a business can struggle to make social media work. And how you can use social media to test an idea before you try to sell it.

Adriana Gardella wrote about the struggles of her She Owns It business group, including: one owner’s plans to redesign her Web site, the technologies that got the owners through Hurricane Sandy, one owner’s attempts to improve her business’s tag line, the perceptions that woman- and minority-owned businesses battle, why it’s so hard to find good job candidates, how the owners have been trying to make sense of health care.

Ami Kassar wrote about grading banks on their small-business lending. And about why one company passed up the opportunity to appear on “Shark Tank.” And the advantages of starting a company without outside financing. And what businesses need to know about merchant cash advances. And whether the big banks are keeping their commitments to small businesses. And the right way to think about the S.B.A. And why some businesses aren’t ready for bank lending. And why small-business lending is such a confusing mess.

Robb Mandelbaum wrote about the impact of health insurance reform on businesses in Massachusetts. And about Jon Stewart’s serious proposal to encourage entrepreneurship. And about Mitt Romney’s views on small businesses. And whether big businesses really want to help small businesses (or just get good publicity). And why the health care tax credit is eluding so many small businesses. And why one small-business owner is expecting the worst from the health care overhaul. And how the so-called Buffett rule would affect small businesses. And how some surprisingly large businesses — including one you may have heard of! — benefit from small-business set-asides.

Cliff Oxford wrote about how to handle the brilliant jerk. And an entrepreneurial doctor who isn’t afraid to shake things up.

Josh Patrick wrote about how the sale of a business can go terribly wrong. And the joys (and dangers) of running a microbusiness. And whether owning a business is likely to get you through retirement.

MP Mueller wrote about wondering just how honest you can be with certain clients. And how it’s possible to build a brand even if you can’t afford advertising. And a stunning new social media tactic. And her advertising agency’s struggle to attract new business.

Tom Szaky wrote about why his social business was eager to strike a deal with tobacco companies. And how he interviews job candidates. And his problem with performance reviews.

Barbara Taylor wrote about using your 401(k) to buy a business. And how to judge whether a business for sale is worth the asking price.

Ian Mount wrote about a nut retailer who spent hundreds of thousands of dollars to buy the perfect domain name – only to have it cost him more than 70 percent of his organic Web traffic. Darren Dahl wrote about the surprising number of products that businesses are trying to sell on a subscription basis, including dog food. He also wrote about how some small businesses are being priced out of using AdWords. Glenn Rifkin wrote about a restaurateur who used to deal drugs, once stole a municipal bus and now manages a company with nine businesses, more than 250 employees and more than $19 million in annual revenue. And Eilene Zimmerman wrote about a family farm that has had to try to explain to its customers why its rice contains arsenic.

And every week, Gene Marks scours the Web so that you don’t have to — looking for links to all of the stories that have the biggest impact on small-business owners. On Tuesday, he selected the best of those stories from the last year.

Happy New Year from the You’re the Boss team.

Article source: http://boss.blogs.nytimes.com/2013/01/02/how-to-run-a-small-business/?partner=rss&emc=rss

DealBook: Despite a Rough Year, Hedge Funds Maintain Their Mystique

Hedge funds, the golden children of finance, are having a very rough year.

For one, they are not making money the way they used to. Returns for a number of funds, including those of star managers like John A. Paulson, have fallen by as much as half this year. And that poor performance comes just as these investment partnerships are coming under increased regulatory scrutiny.

Yet the money keeps pouring in, even for Mr. Paulson.

This year alone, more than $70 billion in new money has gone to hedge funds, mostly from pensions and endowments. A recent study by the industry tracker Preqin found that 80 percent of investors were mulling new allocations to hedge funds, and 38 percent of investors were planning to add to existing ones.

One bad year for hedge funds can be written off. But most investors rarely enjoy a bounty of returns even over the long run. The average hedge fund investor earned about 6 percent annually from 1980 to 2008 — a hair above the 5.6 percent return they would have made just holding Treasury securities, according to a study published this year in The Journal of Financial Economics.

So why would large investors pay hedge funds billions of dollars in fees over the years for poor returns? The answer highlights the financial problems at the country’s largest pensions.

As waves of workers prepare to retire, pensions find themselves in a race against time. Short of what they need by an estimated $1 trillion, according to the Pew Center on the States, public pensions are seeking outsize returns for their investments to make up the gap. And with interest rates hovering near zero and stock markets gyrating, the pensions and others are increasingly convinced that hedge funds are the only avenue to pursue.

“Even with the short-term ups and downs, at the moment there is not a credible alternative with the same risk profile for pensions,” said Robert F. De Rito, head of financial risk management at APG Asset Management US, one of the largest hedge fund investors in the world.

Hedge Fund Investments Rise

Hedge funds, once on the investing fringes, have become a mainstay for big investors, amassing huge amounts of capital and accumulating more of the risk in the financial system. The impact of this latest gold rush into hedge funds is unclear. Some argue that the hedge fund industry’s exponential growth — it has quadrupled in size over the last 10 years — has depressed returns. Others, meanwhile, wonder whether the bonanza in one of the most lightly regulated corners of the investment universe will have broader, less clear implications.

“I worry that institutions are betting on an asset class that is not well understood,” said William N. Goetzmann, a professor of finance at the Yale School of Management. “We know that the real long-term source of performance is not picking someone good at beating the market, it’s taking risks on meat and potato assets like stocks and bonds.”

The growth has been fueled in part by more sophisticated marketing — most funds now have employees whose job is to manage relationships with investors and to seek out new ones, jobs that were uncommon a decade ago. And there is still a mystique: funds that have had at least one spectacular year have excelled at raising and keeping money.

Despite the appeal of a blowout year, however, performance tends to peter out after investors jump into a hot new fund. Yet even with the lackluster returns of late, many investors have resigned themselves to sticking with hedge funds. The financial crisis taught them that even more important than making money was not losing the money you had.

Reflecting that perspective, hedge funds have started to change how they sell themselves. For decades, funds have marketed themselves as “absolute return” vehicles, meaning that they make money no matter the market conditions. But as more and more money crowds into them, the terminology has started to change. Now, managers and marketers increasingly speak of “relative returns,” or performance that simply beats the market.

“In general, they’re probably not going to have the blowout returns of the ‘80s and ‘90s,” said Francis Frecentese, who oversees hedge fund investments for the private bank at Citigroup. “But hedge funds are still a good relative return for investors and worth having in the portfolio.”

Gauging by the inflows, pensions seem to agree.

This year, major pensions in New Jersey and Texas lifted the cap on hedge fund investing by billions of dollars. The head of New York City’s pension recently said its hedge fund investments could go as high as $4 billion, a roughly tenfold increase from current levels. Illinois added another $450 million to its portfolio last month, which already managed about $1.5 billion in hedge fund investments.

About 60 percent of hedge funds’ total $2 trillion in assets comes from institutions like pensions, a big shift from the early days when hedge funds were the province of ultra-wealthy individuals.

As the investor base has changed, hedge funds themselves have grown into more institutional businesses. The biggest firms have vast marketing, compliance and legal teams. They hire top-notch accounting firms to run audits, and their technology infrastructure rivals that of major banks.

They make money even off mediocre returns. A manager overseeing $10 billion, for instance, earns $200 million in management fees simply for promising to invest the assets. Investment returns of 15 percent, or $1.5 billion, would translate into another $300 million in earnings for the hedge fund.

By contrast, a mutual fund that invests in the shares of large companies charges less than half a percent in management fees, or less than $50 million.

Psychology plays a meaningful role in hedge fund investing. Investors often pile into the hottest funds, even well after their best years are behind them.

This year’s must-have manager is John A. Thaler — despite having closed his fund to new investors last year in the face of a flood of money. While little known outside Wall Street, Mr. Thaler and his stock-picking prowess have been the talk of the hedge fund world. A former star portfolio manager at Shumway Capital Partners, Mr. Thaler developed a reputation early on as an astute analyst of media and technology companies.

His hedge fund, JAT Capital, had done well since its founding in 2007, and this year, as returns climbed to 40 percent amid the market upheaval, investors clamored to gain entry.

Then, last month, two of his biggest holdings, Netflix and Green Mountain Coffee Roasters, took a bath. His fund fell by nearly 15 percent in a few short weeks, a reminder that even high-flying managers can quickly fall back to earth.

But few hedge fund managers have risen and fallen so quickly and so publicly as Mr. Paulson, the billionaire founder of the industry giant Paulson Company.

He made his name after earning billions of dollars in 2007 and 2008 with a prescient bet against the subprime mortgage market. Afterward, investors clamored to get money into the fund, and by the start of 2011 assets had swelled to $38 billion.

This year, Mr. Paulson has lost gobs of money on an incorrect call that the United States economy would recover. One of his major funds was down nearly 50 percent, while others fell more than 30 percent. Investors who poured money into Mr. Paulson’s hedge fund after his subprime bet have given back gains from 2009 and 2010, according to an investor analysis.

But last month, when investors had the opportunity to flee the fund that had suffered the worst losses, most instead chose to stick around. Some even put more money into Mr. Paulson’s funds, despite losing almost half of their holdings this year.

Article source: http://feeds.nytimes.com/click.phdo?i=8f27b1b0832b58feda8e6288689087ca

Stocks and Bonds: Shares Are Bolstered by News From Europe

Some traders say that the market is gaining momentum from its recent gains and have begun pointing to signs that the market’s extreme volatility may be giving way to a calmer period. But with all eyes on Europe, even optimists acknowledge the fragility of the recent confidence.

The Dow Jones industrial average closed up 102.55 points, or 0.9 percent, at 11,518.85. It spent much of the day in positive territory for the year before giving up some of its gains in the last hour.

The index was positive for most of the year before plunging in early August. Since then, stock prices have experienced a series of wrenching ups and downs, closing in positive territory for the year only once.

The index closed on Wednesday 0.5 percent below its level at the beginning of 2011.

The Standard and Poor’s 500-stock index, seen as a more complete barometer of the overall market, was up 11.71 points, or 1 percent, at 1,207.25. It remains down more than 3 percent for the year. The Nasdaq composite index rose 21.70 points, or 0.8 percent, to 2,604.73.

Banks continued to make particularly strong gains. Citigroup gained 4.9 percent, while Wells Fargo’s shares were up 3.5 percent.

The European Commission president, José Manuel Barroso, proposed that Europe’s biggest banks be required to temporarily bolster their protection against losses, as part of a broader plan to restore confidence in the European financial system. He also called on the 17 European Union members that use the euro to maximize the capacity of their bailout fund, a clear hint that he favors leveraging the fund to increase its power.

Slovakia is expected to approve changes to the rescue fund, known as the European Financial Stability Facility, on Thursday or Friday.

Lawmakers there initially rejected the bill shortly after markets in the United States closed on Tuesday. The vote led to the collapse of the country’s coalition government, but the parties in the departing government reached an accord with the main opposition party to permit the bill to pass in exchange for early elections.

The other 16 E.U. members that use the euro have approved the measure, which requires unanimous support.

Analysts said recent turmoil in the markets had effectively forced European leaders to show real progress in addressing problems related to sovereign debt.

“The market has screamed loud enough to make the European authorities stand up and listen,” said Andrew Wilkinson, chief economic strategist for Miller Tabak Company.

Some traders also pointed to the falling level of the VIX, which measures volatility, as a sign that markets could be stabilizing. The VIX, popularly known as the fear index, ended at 31.26, its lowest level since mid-September. In addition to positive signs in Europe, the markets were adjusting to a slightly brighter picture of the domestic economy, said Michael Church, president of Addison Capital. A recent spate of economic data has eased fears among economists that a recession is imminent.

“At some point you had to question that thesis, especially when it had become exceptionally popular,” Mr. Church said.

The minutes from the most recent Federal Open Market Committee meeting were released on Wednesday. They showed that two members had favored more aggressive action to stimulate the economy, essentially putting fears of a further slowdown ahead of inflation concerns.

European markets closed higher Wednesday. The benchmark Euro Stoxx 50 index was up 2.43 percent; the FTSE 100 in London rose 0.85 percent; and the DAX in Frankfurt gained 2.2 percent.

The euro, which has been gaining against the dollar for over a week, rose 1.1 percent to $1.3677.

Yields on United States Treasuries also continue to rise. The yield on the benchmark 10-year note was 2.21 percent, up from 2.16 late Tuesday.

This article has been revised to reflect the following correction:

Correction: October 12, 2011

An earlier version of this article erroneously reported the yield on the 30-year bond —   rather than the 10-year note —   as 2.214 percent.

Article source: http://feeds.nytimes.com/click.phdo?i=83b46f659556953133f08d64b0422e81

Retailers, Wiser Now, Post Profit Despite Slow Sales

Even as worries grow about another economic downturn, major retail companies continue to report strong earnings, thanks to tough lessons from the recession.

Some retailers turning a solid profit are doing so despite sluggish sales, including Wal-Mart, which said on Tuesday that same-store sales in the United States had declined for the ninth consecutive quarter. Still, the company, the country’s largest retail chain, reported that net income had increased 5.7 percent because of what it called “strong expense management,” among other things.

Retail analysts said results reported over the last week by a broad cross section of retailers — including Macy’s, Saks Fifth Avenue and Kohl’s — suggested that whatever happened with consumer spending, the retail sector was better equipped to cope than it was when the recession hit.

Among the lessons learned, said Bradley Thomas, a retail analyst with KeyBanc Capital Markets, are keeping inventories lean, using marketing dollars strategically and quickly marking down slow-moving items so they do not have to be priced later at rock-bottom clearance prices.

“Companies are doing more with less,” Mr. Thomas said. “The downside risk is not as great as it was in 2008.”

The slate of results reported on Tuesday showed varied sales numbers. Saks Fifth Avenue had a large same-store sales increase of 15.5 percent for the quarter. Home Depot’s sales were strong; the discount retailer T. J. Maxx had a good sales quarter; and Wal-Mart said its same-store sales in the United States had declined by 0.9 percent.

All four retailers posted profits better than Wall Street had expected, and all except Saks raised their full-year profit projections. In explaining the results, retail executives said that although the economy was volatile, they had been through ups and downs like this before.

“If we do experience a prolonged downturn, we’ll approach it in the same way we did in the past, focusing on controlling what we can control: expenses, capital spending and inventory,” Stephen I. Sadove, chairman and chief executive of Saks, told investors Tuesday. He said Saks was better positioned than in 2008 because of “carefully controlled” inventory, a stronger balance sheet, decreased capital spending and the closure of seven full-line stores in the last year and a half.

Retailers of all stripes said they had not yet seen outsize effects among shoppers from the recent stock market swings, but the higher-end retailers expressed greater confidence about sales in the future than did the lower-end ones.

“Our August comp sales are in line with our comp sales forecasts for the fall season,” Mr. Sadove said. He added that full-price selling was now more prevalent than it had been before the recession, and that he expected that trend to continue.

Mr. Sadove’s comments echoed those last week from executives at Nordstrom and Macy’s, which owns the higher-end Bloomingdale’s. Like Saks, both companies posted strong sales and higher-than-expected profits. Both also raised their profit outlook for the year.

At Nordstrom, full-price items are also selling well, even as prices climb, executives said. And at Macy’s, nonsale items were also big sellers, and “our outlook for the remainder of the year reflects the optimism we feel about the direction of the business, as well as realism about the macroeconomic environment,” Karen M. Hoguet, the chief financial officer, said. Macy’s said it had its best second quarter in more than a decade.

At the lower end of the retail world, the mood has been more subdued. At Wal-Mart, executives said Tuesday that shoppers were under as much economic pressure as ever, and that the job market was now worrying them even more than high gas and food prices.

“They’re trading down to stretch their budgets, buying a lower-priced brand of detergent, moving from branded canned goods to private label and purchasing half gallons of milk instead of gallons,” Michael T. Duke, the chief executive, said.

Those worries among customers contributed to the continuing slide in same-store sales, but Wal-Mart posted a higher-than-expected profit nonetheless. Net income at the company increased to $3.8 billion, or $1.09 a share, a penny better than analysts had projected. Its revenue rose 5.4 percent to $109.3 billion.

In addition to “strong expense management,” Mr. Duke said, Wal-Mart was getting inventory levels under control, while better sales at Sam’s Club and Wal-Mart’s international division also contributed to the healthier bottom line.

Wal-Mart said its full-year profit should be higher than expected, at $4.41 to $4.51 a share, versus the $4.35 to $4.50 guidance it had previously given. That again seemed to be based on expense controls and growth overseas and at Sam’s, not on strong domestic sales.

“Negative headlines don’t help consumer sentiment at any level of income, but our customer, also just from a job perspective and a real income perspective, is really stretched,” Charles M. Holley Jr., the chief financial officer, said in a call with reporters. “The unemployment is actually a lot higher for people who have less education and had less income to begin with — it’s much more severe as you go down the economic scale.”

At Kohl’s, which caters to shoppers who are generally better off than those at Wal-Mart, Kevin Mansell, chairman and chief executive, said he was not happy with the sales. Kohl’s profits, though, beat expectations. Kohl’s same-store sales were lower than the 2 to 4 percent increase the retailer had projected, coming in at 1.9 percent. Yet the retailer nevertheless posted a 17 percent increase in profit, which it attributed to controlling expenses, stocking more profitable private brands, and keeping inventory levels modest.

Dillard’s, another midrange chain, said last week that its profit for the quarter more than doubled from a year before, rising to $17.6 million from $6.8 million a year before. Same-store sales rose 6 percent for the quarter. Over the last couple of years, Dillard’s has closed stores and reduced its inventory.

J. C. Penney posted a quarterly profit of $14 million, or 7 cents a share, last week, about what analysts expected. Penney noted it was cutting $50 million from expenses.

Article source: http://feeds.nytimes.com/click.phdo?i=d7ff247154f954682a78bcf74ca1d92b