April 25, 2024

Bits: Google Glass Offers More Tech Magic, if You Can Afford It

After some awkward fiddling, I managed to make the device work for me. It was a dazzling taste of something I’d previously seen only in science-fiction movies. I marveled at many things, but mostly at the magical way the display — a glowing, transparent cube — floated over my field of vision, showing maps, photographs and simple messages.

All too soon, my time was up. I handed the high-tech glasses back to a Google employee, with the sinking feeling that it could be a while before I’d be that close to them again.

 That’s because they cost $1,500, and they are being made available largely to developers and people who are eager to figure out how to build applications for them. When they go on sale to the rest of us later this year, they’ll probably be cheaper, Google says, but not by much. The company doesn’t have plans for a partnership with a carrier that might be able to subsidize the cost of the hardware, and it evidently isn’t seeking a mass market immediately.

Of course, there are very real-world business concerns behind the pricing, noted Susan Etlinger, an analyst at the Altimeter Group.

“New technology is always expensive when it’s introduced because of the research and development costs,” Ms. Etlinger said. “It’s the same with drugs.”

My brief encounter with Glass doesn’t prove anything about its chances of success. The gadget might not work effectively all the time, and it might fall flat on its face in the mainstream consumer market, as many have predicted. But in some significant ways, the product is pushing the boundaries of the way we think about omnipresent computing, Web search and the ownership of data and privacy.

Surely, wearable computers are in our future, whether they are embedded in glasses or smart watches or even contact lenses. But the experience of wearing Glass raised questions for me about the future of new technology and who gains access to it first — part of a much larger debate concerning the undercurrents of power and privilege that course through the Web.

At the very least, the release of Glass could shape how we think about human and computer interactions, and — considering Glass’s abilities to quietly take photographs and record videos — how we influence policies about privacy and public spaces.

And it would be a shame if the only people who participate in this leap forward are those who can afford it.

It’s not just Glass that poses an inkling of a trend toward technology for the 1 percent, or at least for the relatively affluent. Facebook, for example, has been testing a feature that requires people to pay to send messages directly to people who are on Facebook but who have not agreed to be their “friends.” Then there is app.net, a Twitter-like service that promises a higher-quality stream of information and news, if you pay for it, with subscriptions starting at $5 a month.

Some analysts say the future of security and privacy on the Web will belong to those who can afford expensive, anti-hacking software and other protective services. That could be the antithesis of the rise of the social Web, which promised a utopia imbued with the ability to empower those who used it, regardless of their location, financial means and level of privilege.

“We used to have a distinction between early adopters and people with the most disposable income,” said Anil Dash, an entrepreneur and blogger who raised similar concerns last year in a post titled “You Can’t Start the Revolution From the Country Club.”  

“Ignoring the value of inclusiveness is tantamount to building a gated community,” Mr. Dash wrote. “Even with the promise that the less privileged might get a chance to show up later, you’re making a fundamentally unfair system.”

He says we are at an interesting inflection point where the cost of computing has never been lower, and services like Facebook and Twitter give people a free and relatively frictionless way to connect with hundreds, even thousands, of others with the click of a button. Understandably, many companies are trying to cash in on these developments. But will it be at the cost of excluding most people from the best and safest technology?

This isn’t an entirely new phenomenon. When the iPhone came out, it cost almost $600, in its cheapest form, and I couldn’t afford one. By the time I’d picked up enough extra shifts as a waitress to pay the price, the second and third versions of the gadget were on the market.

There’s no doubt that the device changed my life. It made me a much more streamlined individual and eventually gave me a competitive advantage as a budding technology reporter who had firsthand experience as the Apple ecosystem evolved. Relatively early access thus proved beneficial, as it has for many others who were the first to adopt and use new services, like the early “vloggers” (that’s video bloggers) on YouTube or developers in the App Store.

AT the moment, the new Google Glass is also out of my price range. But it stands to reason that this won’t always be the case, says Bill Maris, managing partner at Google Ventures who is also involved with the Glass Collective, a venture fund devoted exclusively to financing the production of applications for the computer glasses.

“There’s an evolution curve to new technology,” he said. “This isn’t the endpoint.”

In other words, if Glass is good enough, and enough people want to buy it, the cost will come down significantly. It’s just a matter of time.

“If it is not useful, it will go away. That is the market force,” he said. “The latency between introduction and general availability is shortening.”

He pointed to the way that most smartphones have dropped in price. But for the most part, the cheapest devices aren’t the newest or fastest ones. And the implications of that — that hand-me-down technology is a good-enough for poorer people — are troubling in their own regard. 

David Lee, a managing partner at SV Angel, an angel investment firm, doubted that consumers would immediately embrace a shift as radical as wearing a computer in fancy eyewear.

“Unless you’re a Steve Jobs, a change in user behavior comes from the ground up,” he said.

Wherever the next innovations come from, I hope they are reasonably priced. Otherwise, the future may start to look a little more like another science-fiction vision: a Brave New World.

Article source: http://www.nytimes.com/2013/05/05/technology/google-glass-offers-more-tech-magic-if-you-can-afford-it.html?partner=rss&emc=rss

Bits Blog: Google Puts Android and Chrome Under One Boss

Sundar Pichai's appointment could have broad implications for the mobile business.Stephen Lam/Reuters Sundar Pichai’s appointment could have broad implications for the mobile business.

3:30 p.m. | Updated Added comments from Andy Rubin in letter to Android developers.

Google announced on Wednesday a change in its executive ranks that could have broad implications for the mobile business.

Andy Rubin, who had been senior vice president in charge of Android, Google’s mobile operating system, has been replaced by Sundar Pichai. Mr. Pichai is the senior vice president of Chrome, and will now oversee Android as well.

Google has been in a confusing position because it has two unrelated operating systems: Chrome and Android.

At first, Google said they were separate: Chrome was for computers and the Web, and Android was for touch-screen mobile devices and apps.

But the lines among devices have blurred. Now, some computers (like the Chromebook Pixel that Google introduced last month) have touch screens, and people use mobile devices the way they used to use computers.

The personnel change is a sign that Google now sees the need to somehow coordinate or merge the two operating systems.

Though Android has been wildly successful, with 750 million devices activated worldwide, computers running Chrome’s operating system have not.

At a press event to introduce the new Chromebook, Mr. Pichai drew less of a distinction between the two operating systems than Google executives had in the past.

“So far, we have been in a world which has been pretty straightforward: Android phones and tablets and Chrome laptops,” Mr. Pichai said. “But lines do blur.”

“The way we think about it internally,” he said, “is as a user, you sign in to both these devices, you use search, Maps, Gmail” and other Google products. “All your Google services work seamlessly across devices.”

The company did not provide any details about how Chrome or Android might change under the new leadership.

“Today we’re living in a new computing environment,” Larry Page, Google’s chief executive, wrote in a company blog post announcing the change. “People are really excited about technology and spending a lot of money on devices.”

Mr. Pichai has had a fast rise at Google and has experience developing hardware, a new area of focus for the company. In addition to Chrome and Android, he also oversees Google Apps, like Gmail and Drive, for consumers and businesses.

Mr. Rubin is a big name in the mobile world. He is a co-founder of Android, which Google bought in 2005 and turned into Apple’s biggest mobile competitor and the most-used mobile operating system.

Google did not say why Mr. Rubin was replaced. Despite Android’s success, it is at a crossroads as device-making partners like Samsung and Amazon increasingly become competitors.

Mr. Page praised Mr. Rubin and said he would stay at the company in a new position, though he did not say what it would be. But there were hints that Mr. Rubin could join Google X, the company’s lab for creating new technologies like driverless cars, Google glasses and other wearable technologies. The glasses run Android.

Mr. Page wrote, “Andy, more moonshots please!” Google refers to Google X as a lab for “moonshots,” or world-changing ideas.

Motorola, the Android cellphone maker that Google spent $12.5 billion to buy, could also benefit from Mr. Rubin’s perspective as it tries to make phones that compete with those from Apple and Samsung. While Mr. Rubin was overseeing Android, Google tried to keep a strict wall between the two companies to appease Motorola’s competitors.

In a letter to Android developers on Wednesday, Mr. Rubin praised the Android team and wrote, “Today, the success of Android combined with the strength of our management team, gives me the confidence to step away from Android and hand over the reins.”

“As for me, I am an entrepreneur at heart and now is the right time for me to start a new chapter within Google,” he said in the letter, which was first published by The Wall Street Journal.

Article source: http://bits.blogs.nytimes.com/2013/03/13/google-puts-android-and-chrome-under-one-boss/?partner=rss&emc=rss

Google Gains From Creating Apps for the Opposition

But now consumers can get an iPhone and fill it with Google.

Google has become one of the most prolific and popular developers of apps for the iPhone, in effect helping its competitor make more appealing products — even as relations between the companies have deteriorated.

While some of its Internet services were built into the iPhone from the start, Google has stepped up its presence in the last eight months, pumping out major new iPhone apps or improving old ones. It also has expanded efforts to hire developers to make more such apps.

A maps app Google released in December has been the most downloaded program for the iPhone for much of the last month. The company has cranked out a YouTube app, an iPhone version of its Chrome Web browser and better software for gaining access to its Gmail service. Two dozen iPhone apps from Google are available on Apple’s App Store, with variations for the iPad.

Google’s strategy may look self-defeating at first. But analysts and technology executives say it is simply acknowledging the obvious: that there is an enormous market of avid iPhone users it wants to reach, an audience that is a target for ads and that can yield a bonanza of data that will allow Google to improve the online products that produce much of its profits.

Google’s support for the iPhone also looks like a win for Apple, which, after all, makes money when it sells an iPhone that is used to gain access to Google services.

But potential risks lie in Google’s growing presence on Apple’s devices, especially when it comes to apps that replace basic functions like Web browsing, maps and e-mail.

IPhone users who spend much of their time in Google apps could deprive Apple of valuable data it needs to improve its own online services like maps. And those apps could help Google build a deeper connection with users that makes them more likely to switch entirely to Android smartphones later.

“The best way to recruit users to those devices is to get them using the services,” said Chris Silva, a mobile analyst at Altimeter Group, a tech industry research business. “Find them where they are, get them using the services and ramp them up so when they have devices equivalent to the iPhone, they are already in the market.”

Stephen Stetelman, a real estate agent in Hattiesburg, Miss., is a prime example of an iPhone user whose loyalties are divided between Apple and Google. The first thing Mr. Stetelman, 25, said he did when he got a new iPhone two weeks ago was to download all of Google’s major apps, including Gmail, Chrome and Google Maps — all of which he said he considered better than the comparable Apple apps that came with the phone.

“It’s a little ironic,” Mr. Stetelman said. “But I think honestly the grace of Apple is in their design and in their hardware. As far as online services and applications and stuff, I think Google is still top of the line.”

People like Mr. Stetelman make executives at Apple nervous. Early in the iPhone era, Steven P. Jobs, the company’s former chief executive, who died in October 2011, did not want Apple to approve any apps for the device that replaced its core functions, one former senior Apple employee said.

Apple executives have long believed that they would need to build up many of the same services that Google offers to compete long-term in the mobile market, according to this person, who did not want to be named to avoid jeopardizing relationships.

Eventually, under scrutiny from federal regulators, Apple softened its stance and began allowing apps for the iPhone, like Web browsers, that competed with important built-in apps.

Natalie Kerris, a spokeswoman for Apple, declined to comment for this article.

Apple has moved to reduce the presence of Google services in apps that come installed on its phones. Last year it removed the YouTube app — one that Apple created for the earliest iPhones so they would have access to YouTube videos. It also stopped using Google data to power its mapping application.

Instead, Apple began using its own maps service, which has been widely criticized for mistakes, including misplaced landmarks and inaccurate addresses. Timothy D. Cook, Apple’s chief executive, issued a rare apology last September for its maps product and later shook up the company’s management ranks, in part because of the problems.

Apple’s decision to stop including Google’s services on its devices forced Google to quickly ramp up its own software development for Apple’s mobile operating system, iOS.

While Google had engineers devoted to iOS projects, it had to hire outsiders to help quickly design a Google Maps app for the iPhone.

That app appears to be a huge hit. Widely praised by technology reviewers, Google Maps for the iPhone was downloaded more than 10 million times in the 48 hours after its release last December, Jeff Huber, a Google senior vice president, said in an online post at the time.

Article source: http://www.nytimes.com/2013/01/14/technology/google-gains-from-creating-apps-for-the-opposition.html?partner=rss&emc=rss

You’re the Boss Blog: A Start-Up Finds Traction Through E-Mail Marketing

Carol O'Leary said her business used to be an Courtesy of Broadway With Carol. Carol O’Leary said her business used to be an “expensive hobby.”

On Social Media

Generating revenue along with the buzz.

When the last of Carol O’Leary’s six children graduated from high school, she was eager to start a new career. “I was 55,” she said. “I needed to do something to fill my time and maybe make a few bucks.”

But what would she do? As it happened, she had developed some skills over the previous decades while raising her children. In particular, she had organized fashion shows, Christmas bazaars, dinner dances, cheerleading competitions and Girl Scout troops. And she had also led frequent bus tours from the Philadelphia suburbs to New York to see Broadway shows. She had done this for many schools and organizations, and she had raised thousands of dollars for every one.

“I loved going to New York and seeing shows,” she said, “and I had been running bus trips for my children’s high school for years. Then someone said, ‘You’re not going to stop running your trips now that Peggy graduated?’” That was the inspiration that led to the founding of her business: Broadway With Carol. But could she make it a real business?

“I must admit, it’s been an uphill climb,” she said. “I made so many mistakes along the way, bought and had to eat so many tickets and had a few trips that I had so few people that I just drove them up myself — but I never canceled a trip as long as someone paid me for tickets.”

Most weekends, Ms. O’Leary charters a bus and leads groups of theater lovers to New York. On the bus, she gives out maps, directions and the scoop on how to get through the line at Rockefeller Center to ice skate. Often her customers bring their children or grandchildren, and depending on the show, she will arrange for her group to meet the cast or get a backstage tour. She charges $30 each way per person.

And yet, there have been several points where she was tempted to give up. Then a friend suggested that she do more to cultivate relationships with her customers by using an e-mail marketing service, Constant Contact. The service, which charges a monthly fee, allows you to send e-mails and newsletters to prospects and clients if you have their e-mail addresses. Ms. O’Leary’s list is roughly 1,200 names, but even if you have 10,000 e-mail addresses, the monthly fee is only $75.

Then Ms. O’Leary started sending out newsletters. “My newsletters are generally about upcoming trips,” she said. “I might give a review of a show, or sometimes I’ll do a feature on a trip.” She also does a special e-mail blast when there are last-minute seats available — “I reduce the price and send out a newsflash,” she said.  And she uses Stubhub if she still can’t sell the tickets. But that has been less of a problem since Ms. O’Leary started the newsletters, which she sends out twice a month.  Since then, she said, her business has gone from being “an expensive hobby” to turning a modest profit.

On every trip, Ms. O’Leary sends around a clipboard with a request for cellphone numbers in case her customers get lost in New York and e-mail addresses if they want to receive her newsletters. She how has 1,200 active contacts who receive the newsletters. Each copy is opened, on average, by more than 350 people.  And she has hired a social media assistant, Nancy Caramanico, who helps her manage her Web site and her weekly e-mail blasts.

If you are ready to get started with e-mail marketing, here are a few tips.

o Always use a sign-up list. When you meet people in person, especially in your place of business, grab their business cards or invite them to sign up for your mailing list.

o Develop at least three ways to capture addresses. Your Web site is your most valuable tool for this. When prospects visit your site, offer them something — a free quote, a book chapter, a white paper — in exchange for their e-mail addresses.

o Invest in an e-mail service like Constant Contact or MailChimp, which is free up to 2,000 e-mail addresses. The services have templates and offer customer support to get you started.

o To avoid your mailings being labeled spam, send information that is useful to your target audience. You can always add coupons at the bottom of the e-mail blast.

Melinda Emerson is founder and chief executive of Quintessence Multimedia, a social media strategy and content development firm. You can follow her on Twitter.

Article source: http://boss.blogs.nytimes.com/2012/12/14/a-start-up-finds-traction-through-e-mail-marketing/?partner=rss&emc=rss