April 26, 2024

Corner Office: Steve Case on Risk-Taking, or Lack Thereof, in Business

Q. What were some early leadership lessons for you?

A. The earliest ones probably related to just understanding that everybody is wired a little bit differently. Just because you think a certain way or are inclined to react a certain way doesn’t mean everybody thinks and reacts the same way. I think people just naturally presume that they look at a problem in a certain way and frame the issue in a certain way and that everybody else would look at it the same way.

I learned in my 20s that there are a lot of different ways to look at things, a lot of different filters that people put on, partly based on how they analyze the circumstance but also based on their own history and perspectives and biases and instincts and so forth. You have to be open-minded about that and listen to what’s being said — but also to what’s not said sometimes. Those discussions can lead you to different places.

Q. Other big leadership lessons?

A. The core one is a Thomas Edison quote that summarizes my perspective on things, which is, “Vision without execution is hallucination.” I do believe in vision. I do believe in big ideas. I do believe in tackling problems that are complex and fighting battles that are worth fighting, and also trying to, in my case, create companies or back companies. That can change the world. The vision thing is really important — but the execution thing is really important, too. Having a good idea is not enough. You’ve got to figure out some way to balance that and complement that with great execution, which ultimately is people and priorities and things like that. You have to strike the right balance. If you have those together, I think anything is possible. If you don’t have both of them working together in a complementary, cohesive way, you’re not going to be successful.

Q. What about mentors?

A. One of the co-founders of AOL, Jim Kimsey, said something when I was about 26. My view, in the early part of my career, was that appearances mattered, that looking like you’re working hard mattered. I remember Jim saying once — and partly I think it relates to some of his training in the military — that really the art is trying to set the priorities and assemble a team so you wake up in the morning and actually have nothing to do. It’s impossible to achieve, but it’s a good goal to have the right priorities and the right team in place so they can execute against those priorities. It’s almost the opposite of how I was approaching it. 

The objective should not be looking busy, but actually creating a process that allows great things to happen in a way that you can be less involved. So it was sort of a process of letting go, which is hard for entrepreneurs. But at some point you’ve got to let go and you’ve got to step back. Ultimately, that is about trusting the people you’ve got — but also trusting yourself, that you’ve set the right context in terms of the vision, the priorities, the team.

Q. With the benefit of time and hindsight, thoughts on the AOL-Time Warner merger?

A. They were both terrific companies. I think everybody saw it as a big idea to bring them together and help Time Warner move into the digital age and help AOL move into the broadband age. Well, it didn’t happen. The reason it didn’t happen is because the execution wasn’t up to the vision — going back to the Thomas Edison thing — and the primary reason was there were not the relationships and trust with people.

Ultimately, it came down to poor execution of what I thought was a good idea, and that was largely attributable to people and relationships and resentments and pride and egos. There were some substantive strategic debates, but it was mostly about people and trust and relationships. I’ve seen where it works well. It can really accelerate and animate a company to do things that nobody thought was possible. When it’s not working, you can’t get much done.

Q. On reflection, what should you have done differently?

A. It goes back to the people side. Both of the answers are probably somewhat impractical, but I think it would have resulted in a better company. One would be that if we’d brought these companies together — and I say this somewhat in jest, but it makes a point — we should have fired the top 50 executives, myself included, and hired 50 new executives who brought new perspectives and could look at this through the focus on the future, not in the rearview mirror. It would have done better. There is a reason why that happens whenever a new president is elected. They bring in an entirely new team to get behind their vision and execute that vision. If it were the same 50 people from the prior administration being asked to implement new policies for the new president, it would not work.

Article source: http://www.nytimes.com/2013/05/05/business/steve-case-on-risk-taking-or-lack-thereof-in-business.html?partner=rss&emc=rss

Economix Blog: A Chat With Eric Rosengren of the Boston Fed

Eric S. Rosengren, president of the Federal Reserve Bank of Boston.Federal Reserve Bank of Boston Eric S. Rosengren, president of the Federal Reserve Bank of Boston.

Eric S. Rosengren, president of the Federal Reserve Bank of Boston, said in an interview that he wanted to see the economy adding at least 200,000 jobs a month in addition to a declining unemployment rate before he would be ready to consider scaling back the Fed’s efforts to stimulate the economy.

Other Fed officials have made similar statements in recent weeks, reflecting concern that the unemployment rate is declining because fewer people are looking for work, and not because faster growth is creating opportunities.

But Mr. Rosengren also expressed optimism that the economic recovery was gaining strength, and that growth could reach 3 percent this year.

We spoke during a Boston Fed conference focused on the Fed’s commitment to reducing unemployment. The transcript is edited for clarity.

Do you believe in spring swoons? Are we swooning now?

I wouldn’t put too much weight on any one data point. February, things seemed unusually strong. The unemployment report and some of the things we’ve gotten this week have been a little bit weaker. We’ll have to see which of those two ends up being a more accurate projection of what’s going to be happening.

It’s been a little bit of a surprise that it looks like we’re going to get roughly 3 percent G.D.P. growth in the first quarter. That’s certainly stronger than I think most people were expecting. It looks like we are going to be getting a little bit of a weakening in the second quarter. I’m expecting closer to 1.5 [percent growth]. Average those two and you get 2.25 [percent growth over the first half of the year]. I do think there’s enough underlying strength in the economy that as we get into the second half of the year we’re going to get much closer to 3 percent.

We do have to get through this period where fiscal policy is removing some of the accommodation that we’re trying to put into the market. Assuming we don’t get any negative shocks, I think there’s enough underlying strength that this won’t look like a spring swoon. It will look like a little bit of a lull. I hope that I’m right.

Consumer spending has been strong despite the higher payroll taxes that took effect in January. Do you think the predicted impacts were overstated? It is possible that the impact of the sequestration cuts also will fall short of expectations?

I think it was a little surprising how strong consumption was in the first quarter. I do think it had some impact. If you talk to retailers, people that have restaurants, particularly that were more focused on low- and medium-income customers, they were seeing an impact from the payroll tax. But there was stronger underlying strength in the economy at that time. In the absence of fiscal austerity we would have seen some pretty good momentum in the first half of the year. Some things also don’t happen immediately; people sometimes take time to respond. I’m reasonably confident that despite what’s happening with government spending, we’re getting modest growth. Otherwise, we’d be getting strong growth.

Unemployment remains higher than you’d like –

That’s an understatement.

So why aren’t you advocating for the Fed to do even more?

I think ideally it would actually come from the fiscal side. My own forecast is we’ll get to roughly 7.25 percent unemployment by the end of the year. I would continue our program and if we get to 7.25 and we’re starting to see payroll growth that is north of 200,000, and it looks like we’re getting a real self-sustaining recovery then I think you can make an argument [that it’s time to curtail asset purchases].

I think we need to be careful about what kind of side effects we’re having. My own sense is that the economy is picking up, the unemployment rate will be coming down. This is a fairly significant degree of accommodation. Long-term rates are quite low. We are seeing an impact from our policies. I think we’re pushing the interest-sensitive sector about as far as we’re going to be able to push it at this time.

The sectors that we can’t control — federal, state and local spending — have been a drag on the economy. We’ve been having fiscal austerity, we have more now than we had before, so monetary policy is trying to offset some of the fiscal austerity.

Are you concerned that the Fed’s efforts to drive down borrowing costs, and to increase risk-taking, are reinflating speculative bubbles?

I talked about this in a recent speech. If you look at prices, we’re nowhere close to where we were at the peak. I think we’re getting the economy more quickly to where it should be. I don’t think in any way that the actions we’ve taken to date are creating the kind of financial instability that would offset the advantages of trying to push the unemployment rate down a little more quickly.

If the unemployment rate falls to 6.5 percent, but only – or mostly — because fewer people are looking for work, is that good enough, or at least as good as it gets? Would the Fed declare victory and start to raise short-term interest rates?

We do not want to get to 6.5 percent just by having people pull out of the labor force. We want to get to 6.5 because employment is expanding and we’re adding jobs faster than labor force growth. If we end up at 6.5 percent and it was only because people pulled out of the labor force, that would not be substantial improvement in labor markets, that would mean that I would not be seeing the evidence that I would want to be seeing that we should be moving short-term rates.

You spoke Friday about the importance of the Fed’s dual mandate. But the Fed historically has behaved pretty much like every other major central bank. It seeks to control inflation and then it seeks to stimulate growth as much as possible, so long as inflation remains low. Where’s the evidence that the dual mandate matters?

Look at the March statement. You would not see that kind of statement out of the Bank of England, the Riksbank or the European Central Bank because they do have only a single mandate. It’s hard enough to explain monetary policy, but fairly unsophisticated people can understand that we’re going to keep interest rates low until unemployment hits 6.5 percent. In terms of a communication device, that’s a very clear difference. It’s observable, it’s credible, it’s easy to see whether we’re doing it or not doing it.

And you see the difference when you’re tracking closer to 2 percent inflation and still willing to take accommodative policy. We haven’t been near 2 percent in the last few years, but our willingness to maintain a pretty accommodative policy will be in some sense the test that we’re actually putting weight on how high the unemployment rate is.

Are you concerned about increased income inequality? Is there anything the Fed can do to address what appear to be increasingly entrenched inequalities?

One of the biggest things that causes your wealth to go down is a spell of unemployment. You go through a spell of unemployment, it dramatically affects a variety of things: your earnings not only immediately but over the next 10 years. And the longer the duration of the unemployment, the bigger the effect. So I think the most direct way we can have a difference is to try to bring the unemployment rate down as quickly as we can.

(Mr. Rosengren also noted that the Boston Fed is sponsoring a grant competition, the Working Cities Challenge, to improve economic conditions in the former factory towns that dot Massachusetts. The grants build on Boston Fed research showing that “industry mix, demographic makeup, and geographic location made less difference to success than the presence of a community leader and collaboration around a vision for the future.”)

Article source: http://economix.blogs.nytimes.com/2013/04/15/a-chat-with-the-boston-feds-chief/?partner=rss&emc=rss

Wealth Matters: An Argument for Focusing Charity Dollars

But these requests for money, from the checkout line to the mailbox, can pull well-intentioned people in too many directions and turn an act of generosity that should lift the spirits of the donor and help a worthy cause into another stressful obligation.

This onslaught and a story I was told this week — more about that later — got me thinking about the argument for focused giving, for picking an area that you care about and putting most of your philanthropic dollars into it. This is something my wife and I have done for many years and have found very rewarding: it has made us more knowledgeable, passionate and involved in the area we support.

Patrick Rooney, associate dean for academic affairs and research at Indiana University’s School of Philanthropy, said he did not want to deter people from giving away their money however they wanted. But he added, “You’re better off to target three, four or five charities and give larger gifts to a small number of charities as opposed to giving a large number of small checks.”

Part of the reason is that a single larger gift could do more good. But that was not the only benefit. “From the recipient organization’s perspective, having a gift from $1, $100, $1,000, to $100 million, there are some transaction costs,” Mr. Rooney said. “You’ve got to book it, deposit it, acknowledge the donor and cultivate the donor for future gifts. If you have a lot of checks for $5 and $10, you have a lot of transaction costs for a relatively small gift.”

The other side of this debate is equally valid: it’s your money, and if you want to give a little bit to 27 different groups, that’s your choice. As Melissa Berman, president and chief executive of Rockefeller Philanthropy Advisers, told me: “Philanthropy is voluntary. When someone tells you how your money is supposed to be used and in what proportion, that’s called a tax.”

I can appreciate both sides. But I spent this week talking to a group of people focused on one cause — breast cancer research. Their desire to support this cause, which has had great success, made an interesting argument for being more selective with donations. Here’s the story.

THE LUNCH Addressing about two dozen women over lunch in late November, Leonard A. Lauder, chairman emeritus of Estée Lauder, told how he had bought his wife, Evelyn, a piece of jewelry every time she finished a round of chemotherapy and they thought she was better.

Mrs. Lauder, who learned she had breast cancer in 1987 and survived it, started the Breast Cancer Research Foundation in 1993, with the goal of raising funds for research that would eradicate the disease. Last year, she died of ovarian cancer.

A few weeks before she died, Mr. Lauder said, he found her standing in their kitchen one night wearing a ring he had bought her.

“She said, ‘I’ll never have a chance to wear this ring. so I’m wearing it tonight,’ ” Mr. Lauder told me. “When she died, I had all this jewelry. I didn’t feel right giving it to someone. I thought, ‘What should I do with the jewelry?’ ”

He decided to auction it off and give all the money to the foundation. He said he got Sotheby’s to waive the commission it charges sellers so that any money raised would go to a new fund at the foundation to focus on the genetic links between different types of cancers.

Among those in the audience of prospective bidders that day was Cindy Citrone. Mrs. Citrone’s mother and father died of cancer, and she is active in various cancer charities in Connecticut, where she lives. She also sits on the board of visitors of M. D. Anderson Cancer Center in Houston. Cancer charities are something she and her husband, Rob, who runs a hedge fund, support in many different ways.

She was moved by Mr. Lauder’s account of how he wanted his gifts to his wife to be passed on as part of a continuing contribution to the fight against cancer. “After hearing him tell this story of love and the legacy of joy,” she said, “I came home and wanted to be part of it.”

This article has been revised to reflect the following correction:

Correction: December 21, 2012

A picture caption with an earlier version of this column misspelled the surname of the Breast Cancer Research Foundation’s scientific adviser. He is Larry Norton, not Nortan.

Article source: http://www.nytimes.com/2012/12/22/your-money/an-argument-for-focusing-charity-dollars.html?partner=rss&emc=rss