April 26, 2024

Advertising: From Amsterdam, a Lodging Web Site Invades the U.S.

A competitive Web site is taking a decidedly different tack as it begins its first image campaign, as part of efforts to raise its brand’s profile among American travelers. The campaign, which is to start on Tuesday, promotes Booking.com, a unit of the Priceline Group that operates separately from Priceline.

The Booking.com campaign, with an initial budget estimated at more than $35 million, will include commercials on television and in movie theaters as well as ads online. The campaign is being created by the Amsterdam office of Wieden Kennedy, which was chosen after an unpublicized review that also included agencies based in cities like New York and San Francisco.

The Priceline Group classifies Booking.com, founded in 1996, as one of its international brands, along with Agoda.com and Rentalcars.com. Booking.com, based in Amsterdam, has been offering accommodations at American hotels, motels and resorts for the last six years, said Paul J. Hennessy, chief marketing officer at Booking.com.

“It’s time for our coming-out party,” Mr. Hennessy said in an interview on Friday in Midtown Manhattan as he offered a preview of the campaign. “The U.S. is one of the largest travel markets in the world and we see great potential there.”

It is also one of the most competitive travel markets, Mr. Hennessy acknowledged. But, he said, he believes there is an opening for Booking.com because the lodging Web sites that are familiar to Americans have “commoditized the market” by “all pounding the same message of low-price guarantees and best prices.”

“American customers are ready for a new hero, if you will,” Mr. Hennessy said, “and Booking.com could be that hero.”

To underline that, the campaign will celebrate what Mark Bernath, the executive creative director at Wieden Kennedy Amsterdam who joined Mr. Hennessy for the interview, called “the delight of right” — that is, the potential moment of truth when a traveler who booked a room online “opens the door and has a first look” and is pleased or relieved, rather than dismayed or disgusted, by what he or she finds inside.

“The pressure on the booker can be quite intense,” Mr. Bernath said, “so anyone who puts the best tools into your hands” to produce a positive outcome will be perceived “as a good partner to have.”

That is perhaps more relevant in the United States than in Europe, said Mr. Bernath, an American who has worked at Wieden Kennedy Amsterdam since 2007.

“The plight of the American traveler,” Mr. Bernath said, is that the number of days of vacation “is less than in Europe.”

As a result, “it’s more crucial, if you have two weeks instead of four or five, to nail it,” he added, when booking accommodations.

That is brought to life in the 60-second commercial that will serve to introduce the campaign. The spot takes a tongue-in-cheek approach, presenting a family of five on vacation in the dramatic way that NFL Films covers a Super Bowl.

“This vacation has been a year in the planning,” a stentorian narrator says as the family walks, in slow motion, down a hotel hallway, and “hinges on” the reaction to the room.

“The door opens,” the narrator says. “You hold your breath. And then you realize, you got it right. You got it Booking right.”

The narrator encourages travelers to “bask in the Booking glory” and concludes: “Booking.com. Booking.yeah”; he pronounces the latter “Booking-dot-yeah.” The phrase “Booking.yeah” appears on screen along with the theme of the campaign, “Planet earth’s No. 1 accommodation site.”

Using the brand name as an adjective and rendering it as “Booking.yeah” is an example of a marketing tactic known as nameonics, which ties a brand name to a product quality or benefit. Other examples include “Zestfully clean,” for Zest soap; “Krogering,” for the Kroger supermarket chain; and, in a campaign created last summer by Wieden Kennedy Amsterdam, “Power through,” for Powerade sports beverages.

“In a lot of advertising in the category, there are beautiful places, beautiful people,” Mr. Hennessy said, “or just giving you a number,” referring to the price of the room being booked, “but no connection to the brand.”

By contrast, the brand is an intrinsic part of the Booking.com campaign, he added.

Other, shorter commercials will make similar points. One spot, which shows two gleeful women bumping chests, declares, “Behold the power of a well-booked accommodation.”

In another spot, which asserts that “when you get it right,” “you’ll never want to leave,” a man is depicted having to drag a woman from their room to get her to check out.

And a spot about using Booking.com on mobile devices promises that the Web site means “the odds are in your favor,” in a moment that seems to mash up “The Hunger Games” and “National Lampoon’s Vacation.”

The media buying for the campaign is being handled by the New York office of Wieden Kennedy. As the campaign runs in the United States, Mr. Hennessy said, executives at Booking.com will “see how it resonates and see how customers react to it.”

Based on that reaction, the ads could be expanded into markets like Europe, he added, where Booking.com is far better known.

Article source: http://www.nytimes.com/2013/01/22/business/media/from-amsterdam-a-lodging-web-site-invades-the-us-advertising.html?partner=rss&emc=rss

Advertising: Good/Corps Aims to Help Business Meet Social Goals

While Pepsi, with its advertising agency — the TBWA/Chiat/Day division of TBWA Worldwide — has been widely lauded for the initiative, it would not have come to pass if not for a team of young sneaker-wearing idealists from GoodInc.

Based in Los Angeles, Good began five years ago as a Web site and magazine for an audience it describes as “people who want to live well and do good.” In 2009, Good met with Pepsi, which had a slogan adopted in the optimistic wake of the 2008 election, “Every Pepsi refreshes the world,” and an urge to give away money.

“But what was missing was what we were going to do on the ground,” said Ana Maria Irazabal, the marketing director for the Pepsi brand in the United States.

In addition to helping to conceive of Pepsi Refresh, Ms. Irazabal credits Good with developing the online voting platform to submit ideas, highlighting Pepsi Refresh on the Good Web site and Facebook page, assembling a grant management team to assist award recipients, recruiting an advisory board to lend the effort cachet and credibility, and documenting the community projects in videos that have raised the profiles of the projects and the program.

Pepsi Refresh “would not have happened” without Good, “which was an extremely valuable partner,” Ms. Irazabal said.

Now Good is officially starting an agency arm, Good/Corps, to work with other companies on altruistic efforts, which go by many names, including cause marketing, social impact marketing and corporate social responsibility.

“Over the last three or four years people have been looking at brands and asking, ‘Is this brand part of the solution or is this brand part of the problem?’ ” said Kirk Souder, executive creative director of Good/Corps. “More brands are coming out wanting to create a new North Star for themselves, and we help them align their business strategy with social impact.”

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A study by Edelman, the public relations business, found that 87 percent of Americans believe that companies should be at least as concerned with societal interests as with business interests.

The 2010 Cause Evolution Study by Cone, another public relations company, found that 41 percent of consumers had bought a product in the last year because it was associated with a good cause, more than double the 20 percent who did so in 1993, the first year of the annual study.

Cone also found that 80 percent of Americans were likely to switch to brands that supported a good cause, with an even greater portion of mothers (93 percent) and 18- to 24-year-olds (85 percent) likely to do so.

While altruism may sound as simple cutting a check to an appreciative cause, such efforts can be fraught with missteps. In 2010, for example, as part of a “Buckets for a Cure” promotion to raise money and awareness for breast cancer, KFC changed its fried chicken buckets from red to pink.

Both KFC and Susan G. Komen for the Cure, which lent its imprimatur to the promotion and was its beneficiary, were widely ridiculed, with critics associating deep-fried chicken with obesity, and adding that among postmenopausal women obesity has been linked to an increased risk of breast cancer.

PR Watch, the Web site published by the Center for Media and Democracy, called the campaign an example of “pink washing,” which it defined as “when a company promotes pink-ribboned products and claims to care about breast cancer while also selling products linked to disease or injury.”

The KFC campaign was “one of those where you say, ‘Oh, I wish you hadn’t done that,’ ” said Alison DaSilva, executive vice president of Cone, which helps companies develop cause-related marketing. “A lot of times marketers are not meant to be the experts of all things at all times, and when it comes to corporate responsibility efforts, it does make sense to get outside counsel.”

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Good was started in 2006 by a group including the chief executive, Ben Goldhirsh, then 26, whose father, Bernard A. Goldhirsh, founded Inc. magazine.

In April, the Good Web site drew 1.1 million unique visitors, and the magazine, which is published quarterly, has a circulation of 65,000. The company, which has slightly more than 100,000 followers on Facebook and about 587,000 on Twitter, says the average age for its magazine and online readers is 34.

While Good/Corps is a new moniker for the agency arm for the company, for the last couple of years, under the name Good Projects, it developed programs for companies besides Pepsi, including Toyota, Starbucks and IBM.

For the Toyota Prius, for example, in 2009 Good built an interactive microsite, Roadmap to Harmony, that, like a television and print campaign called “Harmony” by the Los Angeles office of Saatchi Saatchi, explored being environmentally and socially harmonious.

And for Starbucks, during election season in 2008, Good produced weekly small newspapers that were circulated in all Starbucks coffee shops in the United States.

In an era when consumers actually follow brands in the same manner they follow their friends on Facebook and Twitter, “the values revolution is in many ways being amplified by the digital revolution,” said Sebastian Buck, a co-leader of Good/Corps.

“Customers can advocate both for and against companies, so companies have to be truly authentic,” Mr. Buck said. “All brands are going to have to cross this threshold in terms of redefining themselves in this new culture — and we think we occupy a very novel place in helping brands with this challenge.”

Article source: http://feeds.nytimes.com/click.phdo?i=a81641399ea70b0597f95d009cfa4ce5