April 27, 2024

Media Decoder Blog: For CNN, Cruise Ship Coverage by ‘Air, Land and Sea’

There are a number of ways to get ahead in the cable news world. One way is partisan talk about the news, as exemplified by shows on MSNBC and Fox News. Another way is personality-based — think Bill O’Reilly, Joe Scarborough and Rachel Maddow.

CNN on Thursday seemed to try another way: captivating, nonstop cruise ship coverage.

The cable news channel threw everything it had at the odyssey of the Carnival Cruise Line ship Triumph, which was being towed toward port in Mobile, Ala., after four days stranded at sea. CNN had a helicopter circling the cruise ship, a reporter at sea on a boat nearby, and two more reporters on land.

Naturally, it promoted its coverage as coming from “air, land and sea.” “Before you scorn: imagine being on board,” the executive producer of CNN’s “Piers Morgan Tonight,” Jonathan Wald, wrote on Twitter.

The coverage had all the hallmarks of Jeff Zucker, the former “Today” show producer and NBC chief executive who took over CNN Worldwide last month. Mr. Zucker has been trying to take advantage of CNN’s news resources as he attempts to revitalize the low-rated channel. The cruise ship story was a no-brainer to him: from a producer’s standpoint, it has high stakes, human drama and a logical beginning, middle and end. The ship is expected to finally reach port Thursday night.

On Thursday morning, CNN fired off a press release about the channel’s coverage plans and said one of its prime time anchors, Erin Burnett, was on the way to Mobile so she could televise the family reunions. It even said its channel seen outside the United States, CNN International, would simulcast the live coverage.

Television news producers are prone to hyping and over-covering stories, of course. That much isn’t new. But what CNN did with the cruise ship stood out because Fox and MSNBC mostly stuck with their usual stories about politics, business, crime and culture. MSNBC barely even mentioned the cruise ship in its newscasts on Thursday.

Partly that’s because the stranded ship hasn’t been a particularly visual story — but CNN changed that by chartering a helicopter and a boat for the day. Around noon, the channel caught the attention of media reporters and a few television competitors when it carried aerial pictures of the cruise ship accompanied by the words “CNN Live Exclusive.” The anchor Ashleigh Banfield announced that viewers were seeing “the first image of this ship as it approaches shore,” meaning the first live pictures — photographs had been available for days.

CNN also set up a camera with a long zoom lens on land so it could show the cruise ship 30 miles out at sea.

Ms. Banfield at one point interviewed a 12-year-old girl, Rebecca Poret, who was on the ship, and the girl’s mother, Mary, who was watching CNN at home. As mother and daughter talked, CNN’s on-screen graphic didn’t hesitate to play up the emotions of the moment.

12-YR-OLD TO MOM: “I’M COLD, BUT I’M GOOD”
Mom promises to bring blankets, food to meet her

With a little prodding from Ms. Banfield, Rebecca came out to a balcony on the ship so that the helicopter camera could zoom in on her. “They’re waving to us now!” Ms. Banfield exclaimed, adding, “You must be beyond elated to be able to see your daughter.”

“I’m very excited,” Ms. Poret said. The CNN graphic read:

CNN SHOWS MOM STRANDED GIRL
First time mother has seen daughter in a week

All the camera angles and interviews made the coverage more captivating and, some would say, entertaining, turning the news into something that looked and felt a bit like a reality show.

CNN said it would stay with the story all day. Even when the channel changed topic in the 1 p.m. hour, it put a live shot of the cruise ship in a small box in the corner of the screen.

Article source: http://mediadecoder.blogs.nytimes.com/2013/02/14/for-cnn-cruise-ship-coverage-by-air-land-and-sea/?partner=rss&emc=rss

Slipstream: Bill Would Let Video Consumers Disclose All Their Choices

Netflix is backing a bill in Congress that would amend the Video Privacy Protection Act, a 1988 law that requires a video services company to get a customer’s written consent when it seeks to disclose that client’s personal information, such as rental history. The new bill, passed by the House last Tuesday, would allow consumers to give one-time blanket consent online for a company to share their viewing habits continuously.

In a social networking ecosystem where sharing information about personal activities is already ubiquitous, the bill may seem to be a no-brainer. After all, Foursquare already shares its members’ locations. Spotify already shares the titles of songs its members are playing with their Facebook cohorts. And Facebook publishes links to articles that its members’ friends have read. So, Netflix executives argue, it’s high time for a bill that would give members of video services the same option to divulge their personal details.

“It really is meant to empower the consumer to be able to share with their friends,” says David Hyman, the general counsel of Netflix. He says the bill simply updates an outmoded law so that it matches the way we live now. “It really kind of levels the playing field in social media.”

But some privacy scholars and advocates are warning that the bill actually diminishes a person’s ability to select what to share — and with whom — on a case-by-case basis. If the Senate passes the bill as currently written, they say, the revised law would undermine consumers’ control over information collected about them even as it empowers companies to create and share more detailed customer profiles. Netflix isn’t lobbying for a mere amendment, they argue; it wants Congress to dismantle a gold standard among privacy statutes.

“They are not trying to modernize the law,” says Marc Rotenberg, executive director of the Electronic Privacy Information Center, a public interest research group in Washington. “They are trying to gut the law.” At stake, he argues, is not the ostensible sharing of a person’s video viewing history, but rather the larger issue of meaningful consent.

The Video Privacy Protection Act came about under unusual circumstances.

In 1987, the Washington City Paper, a weekly newspaper, published the video rental records of Judge Robert H. Bork, who at the time was a nominee to the Supreme Court. One of the paper’s reporters had obtained the records from Potomac Video, a local rental store. Judge Bork’s choice of movies — he rented a number of classic feature films starring Cary Grant — may have seemed innocuous.

But the disclosure of Judge Bork’s cultural consumption so alarmed Congress that it quickly passed a law giving individuals the power to consent to have their records shared. The statute, nicknamed the “Bork law,” also made video services companies liable for damages if they divulged consumers’ records outside the course of ordinary business.

To proponents of the new amendment, the law looks like a relic. Members of social networks today, they say, don’t want to be asked, each time they’ve watched another installment of “The Office,” whether that information can be shared with their friends.

People prefer frictionless sharing, a convenience hindered by the current law, says Christopher Wolf, a lawyer who is co-chairman of the Future of Privacy Forum, a Washington research group that receives financing from Google, Facebook and other digital media companies.

Moreover, Mr. Wolf says, the law restricts video services that seek to integrate with social networks like Facebook even as some music sites have already introduced sharing.

“Companies should not be exposed to hundreds of millions in damages just because particular hoops weren’t jumped through,” he says. “If people can share what they are listening to on Spotify, why shouldn’t they be able to share what videos they are watching?”

Still, video viewing remains a delicate area for many people because movie choices may open a window to a person’s religious or sexual preferences.

“Do you want your conservative friends to know that you watched a hyperviolent “Saw” movie or movies about the gay experience like ‘Brokeback Mountain’?” says Kevin Bankston, a senior staff lawyer at the Electronic Frontier Foundation, a digital civil rights group in San Francisco. “Do you want your liberal friends to know you watch an enormous amount of religious movies?”

Any amendment, he argues, should preserve a person’s ability to choose what to share, case by case, rather than ceding control by giving a general waiver to a company.

“You should have the option to decide what goes on your wall,” he says.

But Netflix argues that the marketplace should dictate consumers’ level of control. Mr. Hyman, Netflix’s general counsel, says the bill lets people opt in to continual sharing by giving their affirmative consent — or to choose not to share at all.

Netflix, he adds, has already introduced a feature for its subscribers in Canada and Latin America who want to share the movies and TV shows they watch with their friends on the video site and on Facebook. Netflix gives these subscribers a choice of opting out of sharing an individual film or show.

“If it is determined that consumers want more control over what they share on a granular basis,” Mr. Hyman says, “you will see that being offered as opposed to it being legislated.”

To advance its agenda, Netflix has increased its presence in Washington. It spent $325,000 on lobbying in the first three quarters of this year, versus $30,000 in the same period in 2009, according to a report from the Center for Responsive Politics, a research group that tracks political spending.

Last week, some legislators complained that proponents of the bill rushed it through the House without a hearing or a full-scale debate. The bill is likely to face tougher scrutiny in the Senate.

Privacy advocates say they expect Senator Al Franken, the Minnesota Democrat who is chairman of the privacy, technology and law subcommittee of the Senate Judiciary Committee, to hold a hearing on the amendment early next year. And the Judiciary Committee, which has often opposed amending laws for the primary benefit of one company, may decide to strengthen the Bork law — by clarifying that it covers online video streaming, not just the old-fashioned rental of physical videos. (Hulu, a streaming video service, has already introduced a sharing option on Facebook.)

In an interview last week, Judge Bork, a distinguished fellow at the Hudson Institute, said he was glad Congress had remedied the unauthorized disclosure of video rental records with a law. But, he added, the amendment seemed to call for further public discussion.

“If you are going to enact change to a statute,” Judge Bork said, “you have to debate the question of whether the costs outweigh the benefits.”

E-mail: slipstream@nytimes.com.

Article source: http://feeds.nytimes.com/click.phdo?i=1a0a98d3d88ed42f1a3044af251bf959

You’re the Boss: How Do You Engage Your Customers?

A TerraCycle collection brigade.Courtesy of TerraCycle.A TerraCycle collection team.
Sustainable Profits

At TerraCycle, consumers can interact with our business in two crucial ways. First, they can send us garbage (postage paid), and for each piece of waste they collect, we typically give 2 cents to the charity or school of their choice. Today, more than 21 million people in the United States are actively involved in our collection programs, and there’s another 2 million participating outside of the United States. The second way to interact with TerraCycle is for consumers to buy the products that are made from the waste we’ve collected. These products are typically available at major big-box stores, including Wal-Mart and Target.

Encouraging consumers to get involved in the latter function, buying TerraCycle products made from waste, is relatively straight forward: produce a product that is better, greener and cheaper that a similar conventional product. While achieving these goals can be difficult for green products (as their ingredients and/or manufacturing processes typically cost more), it’s less difficult for TerraCycle because we start with waste as the raw material. That keeps our costs down and makes the proposition to the consumer something of a no-brainer. If the customer already intends to buy a cooler, we just have to convince them to buy the TerraCycle cooler.

On the flip side, encouraging consumers to maximize their waste collections with TerraCycle is a very different question. There are no comparables out there, except perhaps recycling. And the customer’s intention is far from established — until we offered the opportunity, the customer wasn’t intending to recycle his or her pens. Since there are no other companies in the world that collect and recycle these waste streams, a consumer first needs to know that the program exists, then has to care enough to participate, and then has to sign up and start collecting.

It’s not easy, but we have been relatively successful getting people to sign up, mostly through aggressive public relations (we generate 100 to 250 articles a week about our programs globally), our own media (TV show, books, blogs, magazine, etc.), and by working with our brand partners to get the word out (the TerraCycle logo is on more than 15 billion packages a year and in sponsor-paid television commercials about our brigade programs).

The question then becomes, how do we encourage participation in our programs and increase collection rates from, say, 2.5 percent (the percentage of America’s juice pouches that we currently collect)? We are in the middle of introducing a number of initiatives. I would love to hear what you would encourage or what you have done in your business to solve a similar challenge. Here they are:

Pro-active customer service. TerraCycle, like many companies, has a customer service department that focuses on solving any challenge that our consumers have while running our programs. Typically customer service departments are entirely reactive. We recently decided to move to a more proactive approach that will involve contacting collectors to see if we can help them with anything.

Support material. We have always provided support material, like posters, for our collectors. We recently decided that we will start offering more rewards for passing certain milestones, like 1,000 pieces of waste collected.

Contests and incentives. About five months ago we began offering contests and incentives to drive collection.  These range from incentives to encourage the first shipment (the theory being that that’s sort of an ice breaker) to collection contests that pin one location against another (like which school in Wisconsin will collect the most waste this quarter).

Brigade Leaders: We have begun to identify the people who are the top collectors in our system, and we are asking them to help those who don’t do as well. In exchange, the leaders will get credit for 20 percent of the increase that the low collectors experience. The goal is to build up a network of hundreds of brigade leaders that become local ambassadors of the programs.

To some extent, all of these tactics work, but my biggest challenge is to measure which ones work best and then determine our commitment to each category. It’s very important for us to spend wisely — contests will cost us more than $50,000 this year, outreach another $50,000, and we have already spent more than $75,000 on resource development.

In the end I don’t know if we are doing enough. I don’t know if we are doing the right things. And most importantly, we have a very difficult time measuring the efficacy of our various activities.

Tom Szaky is the chief executive of TerraCycle, which is based in Trenton.

Article source: http://feeds.nytimes.com/click.phdo?i=ebc45fe2537d8a7e32cad50023715143