What are your rights when a saleswoman tells you a pair of boots is not on sale but a sign nearby says, “All footwear half off”?
Alina Tugend, in her Shortcuts column this week, tries to sort out her rights under consumer laws. What she found was a mass of rules and laws overseen by a variety of government agencies.
She concludes that the best strategy for someone with a consumer complaint is to first go to the company. Then, file complaints with local and state consumer protection agencies as well as the federal ones.
What has been your experience with consumer complaints? Have you had luck in resolving your complaints with a particular retailer or company? Do you have advice for other Bucks readers?
Article source: http://feeds.nytimes.com/click.phdo?i=61454db86d96704b04652425516bf627
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