Bucks Blog: How to File an Auto Insurance Claim

Richard L. Harbus for The New York Times

The Consumer Federation of America estimates that more than 325,000 auto accidents will occur during this year’s holiday travel period, resulting in more than 200,000 claims filed with the nation’s insurance companies.

To help drivers navigate the claims process, and avoid getting underpaid, the federation has published a new guide, “Navigating the Auto Claims’ Maze: Getting the Settlement You Deserve.”

The guide and an accompanying claims checklist were written by Mark Romano, the federation’s director of insurance claims projects and a former insurance industry professional.

Often, he said, people traveling during the holidays are on unfamiliar roads, which contributes to accidents. The new guide offers tips for filing a claim with the other driver’s insurance company if you aren’t at fault and how to seek help from regulators if you’re unsatisfied with your treatment.

“People tend to buy an insurance policy and then stick it in a drawer and never look at it—until something happens,” said Mr. Romano. “So we’re trying to educate people in advance.”

Have you had difficulty filing an auto claim after an accident? Tell us about your experience.

Article source: http://feeds.nytimes.com/click.phdo?i=a727da37f1ff942cccca06d185336275