Associated Press
The Consumer Financial Protection Bureau is now taking complaints about mortgages on its Web site.
The online form lets consumers choose a category from a drop-down menu, like problems in the application process or encountering difficulty making payments. It asks them to describe their problem in their own words, and to specify what they are seeking as a solution. Borrowers can also upload supporting electronic documents and submit them with the form. Once the complaint is submitted, the agency forwards it to the lender and gives borrowers a tracking number so they can monitor the progress of filing.
If you need help filling out the form, you can get help through an online chat function from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday.
Home loans are likely to provide ample fodder for complaints. A recent analysis suggested the country is not even halfway through resolving the foreclosure crisis.
The agency is moving ahead with this initiative even as its proposed director, Richard Cordray, a former attorney general of Ohio, is the subject of a contentious confirmation battle in Congress.
Mortgages are the latest category of complaints to be fielded by the agency, which opened for business in July. It first began accepting credit-card related complaints and handled roughly 5,000 submissions in its first three months, according to an update published last week. Companies reported resolving more than 3,100 of the complaints, with about 400 consumers, or 13 percent, disputing the adequacy of the response.
By the end of next year, the agency expects to handle complaints about all financial products and services.
Do you have a complaint about your mortgage? Let us know what you think of the bureau’s online form.
Article source: http://feeds.nytimes.com/click.phdo?i=62fbe15f6a102de8dcdf639bb296f822
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