When Minnesota closed its schools on March 18, business plunged at Arubah Emotional Health Services, which works extensively with children and families.
“We lost about 40 percent of our clientele,” said Anissa Keyes, the group’s founder and president. “But then, the pandemic caused a different, larger population to need support.”
Because medical reimbursements typically have at least a month’s delay, Arubah’s cash-flow nadir came in mid-April. “There was 37 cents in my business account,” Ms. Keyes recalled. “It was right after payroll. The next day, the loan deposited, and I could breathe again.”
Arubah’s therapists had never done telehealth appointments, but virtual visits were soon the only option. As they adjusted, Arubah’s calendar began filling up again. Bookings are back to about 80 percent of what they were; Ms. Keyes thinks they’ll reach — and probably surpass — full capacity by July.
The loan “was perfectly timed and gave us the perfect boost to sustain us,” she said.
She began working on her loan-forgiveness calculations this past week and is unsure if her debt will be fully erased. Some of her 15 employees had their hours reduced during the slow weeks. The paperwork is “a headache,” she said, and is full of imprecise and confusing language.
“Even if I have to pay some of it back, I’m grateful,” she said. “Our numbers are going back up. For the mental-health industry, this crisis has caused a really big boom — which is unfortunate.”
Article source: https://www.nytimes.com/2020/05/31/business/virus-ppp-loan-small-businesses.html