“You want to build the reputation that you are there,” Mr. Fogel said.
By then, he was feeling ill, and his wife and daughter had become sick. After initially testing negative for the coronavirus, his high-school-age son developed a cough and fever, too.
Leslie Cafferty, Booking’s head of communications, said Mr. Fogel’s first instinct had been to call in the lawyers to understand disclosure requirements and “minimize any risk he was hiding information.” They made plans to announce his test results in a S.E.C. filing.
After Mr. Fogel got positive test results for the virus on March 31, Booking pulled the trigger on the filing the next day. In it, Booking said that he continued to perform as chief executive and that the company had succession plans, including a temporary delegation of responsibilities, for all of its senior executives.
By then, Mr. Fogel’s fever had faded, and he felt recovered, he said. His family recovered quickly as well. But the announcement prompted more than 1,000 emails and messages from employees, partners and friends. As he dealt with a cratering business, it took him more than a month to respond to the notes.
Mr. Fogel said he had created a system of responses: People who had sent a short “Get well soon” got a thumbs-up emoji. Those who had also had the virus got a more thoughtful response. “And then there were others that knew somebody that had lost their fight, and those were hard to read,” he said.
Work piled up as the travel industry underwent more pain. In April, newly booked rooms through Booking’s various sites plunged 85 percent from a year earlier.
That led to cost cuts. In the last month, Booking, which has 26,000 employees, has laid off 1,900 people at Kayak, OpenTable and Agoda, its subsidiary in Singapore. It also furloughed 1,800 workers in Britain under the country’s relief plan and applied for aid from the Netherlands.
Article source: https://www.nytimes.com/2020/05/26/technology/ceo-coronavirus-booking-holdings-fogel.html
Speak Your Mind
You must be logged in to post a comment.