The state awarded a contract to KeyBank in 2015 to manage the distribution of unemployment claims in New York. The state gave the bank the highest score in a competitive bid and selected KeyBank over Bank of America.
People getting unemployment benefits have another option to avoid fees, which can range from $1.50 to $3 per transaction, by using the card at other A.T.M.s in the Allpoint network, which has 1,000 locations in New York City, including a handful within walking distance of the KeyBank branch.
Those A.T.M.s have smaller withdrawal limits per transaction, usually around $200 to $400, though they can be used consecutively every day until $1,500 is taken out, a KeyBank spokeswoman, Kimberly Kowalski, said.
The bank said this information is included in documentation that comes with the debit cards and that an email was recently sent to recipients about other ways to withdraw money.
The KeyBank A.T.M. is now stocked with 100 times more cash than it would be in a normal week, the bank said.
“We understand the frustration,’’ Ms. Kowalski said. “These are uncertain times, emotions are running high and claimants need access to their funds quickly.”
State Senator Brad Hoylman, a Democrat who represents a large part of Midtown Manhattan, wrote a letter this week to KeyBank officials asking them to waive all out-of-network fees at A.T.M.s. In a recent letter to Gov. Andrew M. Cuomo, Gale Brewer, the Manhattan borough president, demanded that the state and KeyBank better inform the card holders about other A.T.M. options.
Article source: https://www.nytimes.com/2020/06/05/nyregion/keybank-nyc-coronavirus.html
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