April 18, 2024

Bucks Blog: Reports From Your Own Credit Card Disputes

In this weekend’s Your Money column, I tried to give people a user’s guide to disputing credit and debit card purchases. The ability to turn problems over to your card issuer is one of the most powerful weapons in a consumer’s arsenal, but you don’t want to be wielding it constantly. Merchants are people, too, and disputing a charge causes them real hassle and expense.

My successful disputes include a parking garage that imposed a sport utility vehicle surcharge even though my car is not a sport utility vehicle and a real estate company that rented me and my family a house in Michigan that didn’t come as advertised. (The hot tub didn’t work, which I declared to be $200 off the weekly rental. We got a credit for that amount.)

Then, there was the time two years ago when I tried to dispute an American Airlines telephone booking fee for a plane ticket that I tried and failed to book on its Web site. Just to send a message to the airline, I went to the American Express Web site to make my complaint. Alas, I got a pop-up message telling me to take it up with the airline. Even the professional consumers on the FlyerTalk Web site had little sympathy for me, given that I had booked the ticket and agreed to the fee at the time of booking.

So how about you? When have you succeeded or failed in disputing a charge when it was not an open and shut case (say, outright card fraud)? Do you agree that the card companies generally take the side of the consumer? Merchants, please weigh in with your own war stories and let us know whether you fight every dispute or let go some below $25 or so.

Article source: http://bucks.blogs.nytimes.com/2013/01/25/reports-from-your-own-credit-card-disputes/?partner=rss&emc=rss

Bucks Blog: Holiday Shipping Dates, Free and Otherwise

Holiday packages at a U.P.S. facility last year.Bloomberg NewsHoliday packages at a U.P.S. facility last year.

If you sat out Black Friday and Cyber Monday, there’s one more holiday-shopping-related date you may want to mark on your calendar: Free Shipping Day.

This year, it’s Friday, Dec. 16. A number of merchants large and small — more than 2,000 are listed on the event’s Web site — have pledged to offer free shipping, with delivery by Christmas Eve, for online purchases made on that day. (Details of the offers vary.) Ordering gifts on that day can save you some money — assuming that you can still find what you want in stock.

If you would rather not wait, some retailers offer free shipping year-round, although sometimes a minimum order amount is required. L.L. Bean made a splash earlier this year when it began offering free shipping with no minimum purchase. According to Bean’s Web site, you can order as late as noon on Dec. 21 and still get free shipping with delivery by Dec. 24 (for items in stock, of course).

That is helpful if (like me) you tend to procrastinate. To help you figure out just how late you can wait at other outlets, there is a handy list of standard and express holiday shipping deadlines by store on FreeShipping.org.

How important is free shipping to you during the holiday season?

Article source: http://feeds.nytimes.com/click.phdo?i=e0e1c94b0e914783293cac8f608173c3

Bucks Blog: Capital One Cash Card: A Review

Today, Capital One is introducing a new cash-back credit card that ultimately yields 1.5 percent in refunds on each purchase, as long as you’re patient.

The Capital One Cash MasterCard works like so: You get 1 percent of your purchases back in the form of a cash refund. Then, on the anniversary of the date that you first activated your card, you get a 50 percent bonus on whatever you’ve already earned during the past year.

For example, if you activate a new card on Oct. 1, 2011, and use it for $30,000 in purchases between then and Oct. 1, 2012, you’ll earn $300 during that year. Then, on Oct. 1, 2012, you’ll get another $150 added to your refund. You continue receiving the annual bonus on each anniversary.

So where’s the fine print here?

To be honest, I’m having trouble finding any other than the wait for that extra anniversary money. You can request the cash back whenever you like, even if you’ve earned only $1. You can get it in the form of a credit on your monthly bill or as a check. And you can ask the company to issue the refunds automatically, which eliminates the possibility that you will forget to request the money.

There is no limit on how much you can earn. The rewards never expire. And there is no annual fee.

Per usual, it’s a bad idea to run up debt on this or any credit card, since the value of the rewards is a tiny fraction of what you’ll pay in interest. Using reward cards drives up costs for merchants, who pass them along in the form of higher prices. Then again, if you sit out of the rewards game on principle, you’ll still pay those higher prices but not get any rewards.

As always when a good deal like this comes around, you have to wonder whether the company will be able to sustain it. Charles Schwab introduced a 2 percent cash-back card a few years back, insisted that it knew what it was doing and then got out of the card business when it became clear that its projections were way off. Time will tell whether Capital One has it right.

My primary credit card is still the Starwood Preferred Guest American Express, since I’m able to redeem the Starwood points I earn (one point per dollar spent) for Starwood hotel stays that yield a value per point of about 3 cents. That’s twice as much as the 1.5 pennies that Capital One customers will get for every dollar they spend on this new card.

Still, I do carry a Capital One No Hassle Rewards cash-back Visa card for two reasons. First, I need a backup card for merchants that do not accept American Express. Plus, Capital One cards do not hit users with the outrageous fees that most other card companies do when a transaction originates outside of the United States.

My No Hassle card yields just 1.25 percent cash back, so I plan to try to upgrade my current card to the new one. According to a Capital One spokeswoman, Sukhi Sahni, people like me can call the phone number on the back of our cards to make the request.

How do you think this new card stacks up to the Visa and MasterCard cash-back competition?

Article source: http://feeds.nytimes.com/click.phdo?i=ae388da34ed5e8b7891c2d0cfde259ae

Bucks Blog: Capital One’s New 1.5 Percent Cash-Back Credit Card

Today, Capital One is introducing a new cash-back credit card that ultimately yields 1.5 percent in refunds on each purchase, as long as you’re patient.

The Capital One Cash MasterCard works like so: You get 1 percent of your purchases back in the form of a cash refund. Then, on the anniversary of the date that you first activated your card, you get a 50 percent bonus on whatever you’ve already earned during the past year.

For example, if you activate a new card on Oct. 1, 2011, and use it for $30,000 in purchases between then and Oct. 1, 2012, you’ll earn $300 during that year. Then, on Oct. 1, 2012, you’ll get another $150 added to your refund. You continue receiving the annual bonus on each anniversary.

So where’s the fine print here?

To be honest, I’m having trouble finding any other than the wait for that extra anniversary money. You can request the cash back whenever you like, even if you’ve earned only $1. You can get it in the form of a credit on your monthly bill or as a check. And you can ask the company to issue the refunds automatically, which eliminates the possibility that you will forget to request the money.

There is no limit on how much you can earn. The rewards never expire. And there is no annual fee.

Per usual, it’s a bad idea to run up debt on this or any credit card, since the value of the rewards is a tiny fraction of what you’ll pay in interest. Using reward cards drives up costs for merchants, who pass them along in the form of higher prices. Then again, if you sit out of the rewards game on principle, you’ll still pay those higher prices but not get any rewards.

As always when a good deal like this comes around, you have to wonder whether the company will be able to sustain it. Charles Schwab introduced a 2 percent cash-back card a few years back, insisted that it knew what it was doing and then got out of the card business when it became clear that its projections were way off. Time will tell whether Capital One has it right.

My primary credit card is still the Starwood Preferred Guest American Express, since I’m able to redeem the Starwood points I earn (one point per dollar spent) for Starwood hotel stays that yield a value per point of about 3 cents. That’s twice as much as the 1.5 pennies that Capital One customers will get for every dollar they spend on this new card.

Still, I do carry a Capital One No Hassle Rewards cash-back Visa card for two reasons. First, I need a backup card for merchants that do not accept American Express. Plus, Capital One cards do not hit users with the outrageous fees that most other card companies do when a transaction originates outside of the United States.

My No Hassle card yields just 1.25 percent cash back, so I plan to try to upgrade my current card to the new one. According to a Capital One spokeswoman, Sukhi Sahni, people like me can call the phone number on the back of our cards to make the request.

How do you think this new card stacks up to the Visa and MasterCard cash-back competition?

Article source: http://feeds.nytimes.com/click.phdo?i=ae388da34ed5e8b7891c2d0cfde259ae