April 20, 2024

State of the Art: Facebook Changes Inspire More Grumbling

This time, though, the changes have done more than ruffle a few feathers; they’ve practically plucked the chickens.

A poll run by the social media news blog Mashable found that 75 percent of Facebook fans “hate” the redesign. The new Facebook fared even worse on the poll site Sodahead, where 86 percent gave the changes a thumbs down.

Of course, any time a company with 800 million active customers makes a change, a certain predictable percentage of them go ballistic. The wails of protest have become just another cherished phase of the cycle. If you don’t like change, technology may be the wrong field for you.

Do the Facebook changes justify all the teeth-gnashing? Here’s a rundown of what’s come out recently, and what’s coming soon — and one man’s verdict on each one’s true wail-worthiness.

THE TIMELINE The new Facebook Timeline view is still in private testing; you, the public, won’t get to see it for a couple more weeks. For now, it’s optional. Eventually, it will replace your existing Profile page — thus the griping. But this time, change is good.

In essence, it’s a timeline of your life, depicted on a vertically scrolling page. Now is at the top; your birth is at the bottom. Facebook generates it automatically, using your recent news and life events to populate it; the farther back you go in time, the more Facebook condenses events. You can manually expand or compress various phases of your life, and you can manually add or remove events. (That’s fortunate. Otherwise, the entire period before you joined Facebook would be a big boring blank.)

Because the Timeline displays photos alongside the news and events of your life, it can eventually become a rich visual record of your life — or at least the parts you want to make public.

Now, if you’re the kind of person who doesn’t see the appeal of Facebook in the first place — “Why on earth would I want to make the intimate details of my life public on the Internet!?” — then the Timeline will only amplify your bafflement.

But for regular Facebookers, the Timeline serves a real purpose. For example, if you got engaged a few months ago, only the Facebook regulars among your fans might know it. Oh, they could keep clicking More, More, More, to summon older and older posts you’d made — but how would they even know to do that?

Now there’s a way for them to see the arc of your life in a visual, entertaining way — a genuinely useful online tool that nobody’s carried out in quite this way before.

TOP STORIES The new Top Stories feature, on the other hand, isn’t nearly as successful.

If you haven’t visited your Facebook page in awhile, you’ll have missed a lot of your friends’ news updates — some of which might have been important. Facebook’s concern was that once those updates had scrolled away, you’d never know they existed.

Therefore, when you log in now, Facebook places stories it considers to be important right at the top — big stories you haven’t seen, no matter how old they are. Below these “important” posts, you’ll find the traditional, infinitely scrolling, strictly chronological list of news. (There were two similar lists before — Top Stories and Recent News — but you had to switch between them manually. Plenty of people never bothered, and missed important information as a result.)

Facebook fanatics object to the Top Stories scheme on several grounds. First, what constitutes “important”? Facebook says that it chooses Top Stories based on things like which of your friends posted them, how many Likes and Comments they’ve received, and so on. But some Facebookworms don’t like the idea that somebody else — Facebook’s algorithms — chooses which stories to put into this top-of-page area.

Second, the Top Stories concept means that you might see three-day-old stories above one-hour-old stories, which doesn’t seem quite right.

E-mail: pogue@nytimes.com

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Advertising: Red Lobster Campaign to Showcase Some of Its Own Workers

That is the premise of a campaign for the Red Lobster chain of seafood restaurants, scheduled to begin on Monday. The theme of the campaign, “Sea food differently,” is new, replacing “Ignite the crave” (whatever that meant).

The approach of the campaign is new, too, focused on the workers who help bring Red Lobster’s fare to its customers. The initial two commercials — as well as content on substantially redesigned versions of the Red Lobster Web site, redlobster.com, and Facebook fan page, facebook.com/RedLobster — feature Jon Forsythe, who fishes for crabs in Alaska, and Charles Himple, who presides over the oak-wood grill at the Red Lobster restaurant in the Bronx.

Among those to appear in subsequent ads is Annie Sessler, who designed the artwork for Red Lobster’s menus.

The campaign will also significantly increase the Red Lobster presence in social media like Facebook and YouTube. The campaign is created for Red Lobster, a division of Darden Restaurants, by Grey New York, part of the Grey unit of the Grey Group, which is owned by WPP. The budget is being estimated at $110 million to $115 million.

The campaign is among several under way that seek to burnish brand images by using actual employees rather than actors. For instance, in new commercials for Perdue Farms, the chairman, Jim Perdue, is joined by workers, including the chief veterinarian, and a farm family that raises chickens for Perdue.

The strategy behind using so-called real people is to cater to consumers who “want to know a lot more about the company behind the product,” said John Bartelme, chief marketing officer at Perdue Farms. They are interested in brands they perceive to be authentic or genuine, with a history and track record, rather than the spawn of slick corporate marketing.

Red Lobster “is a great brand with a great heritage, a place where America goes for seafood” since 1968, said Salli Setta, executive vice president for marketing at Red Lobster in Orlando, Fla.

“We have a unique story to tell and that story is best told through our people,” she added. “We think of them as ‘the real people of Red Lobster.’ ”

The story the workers are to tell will include chapters about new fare like wood-fire grilled dishes and a “today’s fresh fish menu”; remodeling the restaurants with a New England motif; and a new logo that proclaims “Fresh Fish, Live Lobster.”

Ms. Setta said she did not believe the proliferation of real-people ads would dent the effectiveness of her campaign because “so much of the interaction” that consumers have with the Red Lobster brand “occurs with our people at the restaurants.”

In focus groups, consumers who saw the campaign “related to the stories, related to the real people,” she added.

In turning to workers to be the mainstay of its ads, Red Lobster is playing down an approach for which it has long been known: commercials celebrating lavishly photographed food. Some spots still include such beauty shots, only now pairing them with workers like Mr. Forsythe and Mr. Himple.

That shift, along with the theme “Sea food differently,” are meant to “force reappraisal” of Red Lobster among potential customers, said Tor Myhren, president and chief creative officer at Grey New York, by signaling that “there’s change in the air, a different Red Lobster than you think you know.”

Because some consumers had developed “a sense” that Red Lobster “was becoming less authentic,” he added, the campaign is intended to “prove that authenticity by showing the real people, the real places, with real dialogue that is not scripted.”

Using workers for that purpose is not “an entirely new concept,” Mr. Myhren acknowledged, but “we hope the way we execute it” will help the ads stand out.

A sibling of Red Lobster’s in the Darden family, Olive Garden, recently had problems with consumer perceptions of the authenticity of new menu items bearing coined names like pastachetti and soffatelli. After sales suffered, the dishes were replaced with more familiar fare.

The new Red Lobster campaign arrives amid continuing uncertainty over the course of the economy. It has been challenging for casual-dining chains like Red Lobster to attract customers as worried consumers trade down to cheaper places to eat out — or even eat more often at home.

To address the reality of “somewhat of a rattled consumer,” Ms. Setta said, Red Lobster is looking to its roots as a restaurant that “delivered seafood to everyday people at an affordable price.”

“We have to deliver superior value to our guests,” she added, which is conveyed in ads that will “talk openly about prices, to reassure guests that when they come to Red Lobster they can afford the food.”

Red Lobster spent $38.2 million on advertising in major media in the first quarter, according to the Kantar Media unit of WPP, compared with $37.2 million in the same period last year.

In addition to Grey New York, the creative agency of record for television and digital ads, Red Lobster is working with Starcom, a media agency that is part of the Starcom MediaVest Group unit of the Publicis Groupe.

Among the nontraditional aspects of the campaign will be a 90-second version of the commercial with Mr. Forsythe, to run during “Deadliest Catch — Behind the Scenes” on Tuesday on the Discovery cable channel.

And “we do plan to explore” starting a feed on Twitter, Ms. Setta said, as part of the efforts to expand Red Lobster’s presence in social media.

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