December 14, 2017

Corner Office: Chip Bergh on Setting a High Bar and Holding People Accountable

That day, my dad sobered up and never had a drink the rest of his life. As the oldest, I shouldered a lot of that family dysfunction.

My mother was a preschool teacher at the Presbyterian Church. She was diagnosed with cancer when I was in college, and the doctors told her she had six months to live. She lived for 20 more years. She was tough.

The fact that my family was a bit broken in my younger years is part of what drove me into sports, and team sports especially, where you’re surrounded by friends and constantly supported.

I put on a face that my family was normal and I was going to get good grades, persevere and be disciplined to push through, despite everything. I’m still very disciplined about how I manage my time.

Early leadership lessons for you?

I was at Procter Gamble, which was a promote-from-within company that placed a huge emphasis on the role of the manager to develop their people. In fact, it was part of your performance review.

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My first hire was supersmart, but he really wasn’t performing over time, and I felt pressure to get this guy promoted. I basically carried him and got him promoted. But about four months later, he was gone for performance reasons.

The big lesson for me, and it stuck with me forever, is that you’ve got to be really transparent and straight with people, and if they’re not cutting it, you’ve got to tell them where they’re not cutting it. Hold the bar up high, and if it’s not a good fit, call it.

Being extremely transparent builds trust over time. I’m not a big fan of organizations where people backstab or talk behind others’ backs. So when I’ve led teams, it’s always been about how we work together to get the best results.

But politics can creep pretty quickly into any organization.

I’ve got some trusted people who will tell me if that stuff’s going on behind my back. If I see it, you’ve just got to squash it like a bug as soon as it happens and not tolerate it.

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You have to be really clear about how we’re going to operate, and if you can’t play that way, then you should probably find another team to play on.

It sounds as if you’re pretty comfortable having tough conversations.

It comes from a couple of things. The first is recognizing that people really do make the difference. Even winning teams are going to pare their rosters in the off-season. Where do we need different skills?

You have to look holistically at the people on your team and constantly look for ways to strengthen the team. I’ve never regretted moving too fast to let somebody go. I’ve had times when I’ve regretted waiting as long as I did to make a move.

That said, I also have some great turnaround stories where people were coached and showed they could raise their game. It’s a fine line on when you make the call, but rarely, looking back, did I move too early.

What are some things you’ve done in terms of the culture?

When I first got here, I interviewed the top 60 people in the company, and I sent them questions in advance, including, What are the three things you think we have to change? What are the three things that we have to keep? What do you most want me to do? What are you most afraid I might do?

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I had an hour scheduled for each of them, and by the end, I was really clear about the company’s DNA, and the values that were really important to everyone who works here.

How do you hire?

When I’m hiring for the executive team, the first thing I’m looking for is leadership. I’ll ask them to tell me about a specific leadership challenge they had and how they worked through it.

Second, do they have a clear track record of success and winning? The best way to do that is to go through the résumé and talk about their biggest wins. I want to know if they’re naturally wired to be competitive. And are they intellectually curious? Would they rather ask questions or tell somebody what to do? How do they learn?

I’ll also ask them to tell me about their biggest failure and what they learned from it. What did they take away from it? How did it change them?

What career and life advice do you give to new college grads?

Find something you love because you might be doing it for the rest of your life. Passion is worth 10 index points. If you really love what you’re doing, it’s not work.

And you’ve got to have more to your life than your career. You’ve got to have other things that drive you beyond just climbing the ladder and reaching your career aspiration. The rest of life is just as important.

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Article source: https://www.nytimes.com/2017/06/09/business/chip-bergh-on-setting-a-high-bar-and-holding-people-accountable.html?partner=rss&emc=rss

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